Field Service Engineer

Wabtec • Pittsburgh, PA

12d • $55,900 - $74,100

About The Position

Bloom Engineering, a Wabtec Company, is seeking a customer-facing Field Service Engineer to provide onsite technical support for industrial combustion and heating systems. The role supports customers throughout the United States and occasionally internationally, with a focus on commissioning, troubleshooting, maintaining, and optimizing new, existing, and retrofitted systems. The engineer works hands-on in industrial environments, solving problems independently, analyzing technical issues, and interacting with customers.

The role also supports commercial and customer activities by identifying spare-parts needs, gathering technical information about customer heating applications, and relaying details related to warranty claims. The engineer represents Bloom Engineering professionally while building and maintaining customer relationships, collaborating with sales, engineering, project management, and service colleagues, and preparing service reports and other technical documentation. Travel may reach 80% of the time, with more than 90% of that travel expected to be within the United States.

Requirements

• Associate degree in engineering technology or applied sciences from an ABET-accredited program.
• Fluency in English.
• Ability to write reports in English summarizing findings and work completed.
• OSHA 10-Hour and NFPA 70E safety training, or ability to obtain the training.
• Valid driver’s license.
• Valid passport or ability to obtain a passport.
• Willingness and ability to travel up to 80% of the time, with more than 90% of travel in the United States.
• For candidates with less than four years of applicable experience, reasonable proximity to the Pittsburgh headquarters is required for onboarding and initial training.

Nice To Haves

• Bachelor’s degree, preferably in Mechanical, Electrical, Mechatronics, or Chemical Engineering, or an equivalent technical discipline.
• Previous field experience with industrial combustion systems, burners, furnaces, or other heat-processing equipment.
• Working knowledge of mechanical and electrical systems.
• Ability to calibrate, use, and analyze data from mechanical and electrical instruments.
• Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics.
• Familiarity with PID control systems and instrumentation.
• Experience following and troubleshooting PLC ladder logic.
• Strong troubleshooting and problem-solving skills.
• Proficiency in Spanish.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently and adapt to changing field conditions.
• Strong desire to learn and grow within a technical field service environment.

Responsibilities

• Commission, troubleshoot, maintain, and optimize new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally.
• Investigate system-wide issues and perform root cause analysis on failed equipment.
• Review, adjust, and support PID loop programming in single- and multi-loop control systems.
• Use electronic test equipment, including multimeters, pressure/flow transmitters, and combustion analyzers, to interpret system performance.
• Interface with plant operators, engineers, maintenance teams, and management.
• Recommend ways to improve system performance, reliability, efficiency, and safety.
• Collaborate with U.S.-based sales, engineering, project management, and service team members to resolve technical challenges and support projects.
• Prepare detailed service reports, timesheets, and technical documentation after each field assignment.
• Comply with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations.
• Identify spare-parts needs within Bloom Engineering’s customer base.
• Gather technical information about customer heating applications to support engineering, applications, and sales teams in solution development and proposal preparation.
• Collect and relay technical details related to customer warranty claims.
• Build, maintain, and strengthen customer relationships while professionally representing Bloom Engineering.

Benefits

• Health, welfare, and retirement benefits are available; further information is provided at mywabtecbenefits.com.
• Annual bonus may be offered if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree