Field Service Engineer (Guam)

Oceus Networks LLC•Yigo Municipality, GU

19d•Onsite

About The Position

The Field Service Engineer, Staff operates and maintains end-to-end solutions, systems, and products for customers. The role investigates and resolves product and solution problems in conjunction with engineering and technical personnel. It loads software; configures, integrates, verifies, and troubleshoots solutions in a lab environment or at customer sites using Oceus products, third-party products, and/or customized packages. The position reports to the Project Manager. This is a full-time, on-site position at Andersen AFB in Yigo, Guam, with 5–10% travel. A current security clearance or the ability to obtain a Secret clearance is required. The role offers a salary and eligibility to participate in the company's benefits program; no specific salary range or benefits are listed.

Requirements

U.S. citizenship.
Current Secret security clearance or ability to obtain a clearance.
Bachelor of Science degree in Computer Science, Telecommunications, or a related field.
2–4 years of engineering experience in related computer technology, telecommunications, or systems integration roles.
Fluent written and verbal English.
Demonstrated communication skills for customer interaction, technical reporting, and escalation management.
Ability to work under pressure, meet deadlines, and deliver high-quality results.
Ability to work independently and collaborate effectively in a team environment.
Ability to work effectively in fast-paced, dynamic field environments and adapt to unexpected technical challenges.
Teamwork skills, including collaboration with cross-functional engineering groups, customers, vendors, and project teams.
Initiative and a continuous-learning mindset, including developing expertise in secure system implementation and advanced system integration.
Knowledge of server, router, and switch installation and configuration.
Understanding of IP networking concepts, including routing, switching, VLANs, and network troubleshooting methodologies.
Hands-on experience installing and configuring computer hardware, servers, routers, switches, and related network equipment.
Ability to accurately interpret and execute technical instructions, diagrams, system architectures, and integration procedures.
Ability to troubleshoot complex system issues across hardware, software, and network layers.

Nice To Haves

Working knowledge of wireless technologies such as LTE and GSM.

Responsibilities

Lead installation, configuration, and end-to-end testing of customer solutions using company products and approved third-party components.
Perform advanced troubleshooting of hardware, software, and network issues, and provide guidance to junior engineers when needed.
Oversee field deployments and document installation procedures, system configurations, test results, and operational issues accurately.
Implement and enforce established security and compliance procedures during system setup, maintenance, and integration activities.
Serve as a primary technical point of contact for customers by providing clear, timely updates, technical explanations, and resolution plans.
Maintain accurate service logs, issue tickets, configuration records, and customer support documentation.
Recommend process updates, identify recurring issues, and support new solution integrations as part of continuous improvement.
Mentor Associate-level engineers through hands-on training, guidance, and knowledge-sharing during field and lab activities.
Operate and maintain customer solutions, systems, and products; load software and configure, integrate, verify, and troubleshoot solutions in laboratory or customer-site environments.
Investigate and resolve product and solution problems in conjunction with engineering and technical personnel.