Field Service Engineer (m/f/d)

NVision Quantum Technologies

12h•Hybrid

About The Position

The Field Service Engineer serves as the lead technical point of contact for customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. The role combines technical expertise with project management skills to deliver a high-quality service experience. The position involves leading onsite installations, diagnosing and repairing complex systems, performing preventative maintenance, upgrades, and configurations, and advising customers on equipment care. It also supports service-process development and training, collaborates with R&D and engineering on product feedback and testing, and manages spare-parts inventory while ensuring compliance with applicable regulations, safety standards, and internal quality protocols. This is an onsite role with home-office opportunities in a hybrid model. Extensive domestic and international travel of up to 70% is required. The position is offered on an indefinite employment contract, with flexible working hours.

Requirements

Degree in Engineering; Electronics or Mechanics preferred.
At least 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries.
Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
Experience developing service processes and providing technical training to diverse audiences.
Proven ability to troubleshoot complex systems and manage customer relationships effectively.
Willingness to travel extensively, domestically and internationally, up to 70%.
Valid driver’s license.
Excellent problem-solving, critical-thinking, and communication skills.

Responsibilities

Lead complex onsite system installations, troubleshooting, diagnosis, repairs, and preventative maintenance for customer equipment.
Perform equipment upgrades and configurations in-house with the R&D team, following company standards.
Advise customers on equipment care and maintenance best practices.
Serve as a key technical contact for customer accounts and support high customer satisfaction through efficient, professional service.
Document service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
Support the Head of Service in developing and implementing service processes, including SOPs, KPIs, and service workflows.
Help create and maintain technical documentation and manuals.
Conduct customer training on first-line product troubleshooting and maintenance.
Work with R&D and engineering teams to provide field feedback and support product development and continuous improvement.
Participate in testing and evaluating new products, features, and solutions, providing practical insights based on customer interactions.
Organize and manage spare-parts inventory to support timely service delivery.
Ensure service activities comply with industry regulations, safety standards, and internal quality protocols.
Travel domestically and internationally, up to 70%.