Field Service Engineer

Air Liquide•Santa Ana, CA

9d•$95,000 - $108,000•Onsite

About The Position

Air Liquide Global E&C Solutions is seeking a Field Service Engineer to troubleshoot, install, maintain, and repair designated equipment while communicating directly with customers to resolve issues and ensure satisfaction. The role leads commissioning activities, supports product serviceability and reliability, provides application training, and coaches other service team members. It also includes maintaining field service records, ordering repair parts, supporting the assembly department as needed, and developing technical expertise through ongoing learning about R&D and new products. The position requires compliance with Air Liquide quality policies, applicable regulations, and Health, Environment, and Safety requirements. The employee must complete site reports promptly, report quality or safety concerns, contribute to continuous improvement, and properly maintain and calibrate tools and test equipment. Work may involve machines, electrical machinery, chemicals, unprotected heights, and operating motor vehicles. Travel of 25%–75%, including domestic and international travel, may be required. The role is based at the Santa Ana, California manufacturing location, with assistance to the Assembly department there as needed.

Requirements

Bachelor’s degree in Mechanical Engineering, Engineering Technology, or a related stated field; alternatively, an associate degree with 2 years of experience servicing mechanical equipment, military training on mechanical equipment, or a high school diploma/GED with 6 or more years of experience servicing mechanical equipment.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Vision abilities may include color, close, distance, and peripheral vision, as well as depth perception.
Flexibility to work and travel; travel of 25%–75% for domestic and international locations may be required.

Nice To Haves

Previous experience developing and maintaining good customer relations in a field environment.
Analytical and communication skills, including the ability to explain technical issues to customers clearly.
Process-oriented approach and ability to support change.
Specialist and detailed technical expertise, with continued professional development and knowledge sharing.
Ability to use technology to achieve work objectives and understand different organizational departments and functions.
Clear, fluent communication and the ability to express opinions, information, and key points credibly.
Ability to work productively under pressure, manage emotions in difficult situations, maintain a positive outlook, and balance work and personal life.
Ability to receive criticism constructively and learn from it.
Interest in and understanding of others; adaptability to teams; proactive listening and communication; and support for colleagues.
Commitment to ethics, values, procedures, policies, legal obligations, and safety requirements.
Adaptability to changing circumstances, new ideas, change initiatives, and different interpersonal situations.
Willingness to work longer hours when necessary.
Ability to identify development strategies to meet career goals and changing job demands.
Awareness of competitor information and market trends, ability to identify business opportunities, and financial awareness.

Responsibilities

Troubleshoot, install, maintain, and repair designated equipment.
Communicate daily with customer teams to resolve issues, provide follow-up, and support customer satisfaction.
Share knowledge and coach other members of the Air Liquide Service team.
Support product serviceability and reliability, quality trend analysis, productivity programs, new program implementation, and new product introductions.
Lead commissioning activities in the assigned area while ensuring safety and quality measures are followed.
Maintain field service logs and internal service records promptly, order repair parts, and manage cycle times.
Provide basic or refresher application training on designated equipment.
Stay informed about R&D, new product introductions, and relevant equipment enhancements.
Assist the Assembly department at the company manufacturing location as needed.
Comply with the Air Liquide Quality Manual, quality management system and policy, quality goals, applicable laws, and regulatory requirements.
Complete site reports on time and promptly report quality, compliance, or unsafe workplace concerns to the appropriate organization.
Participate in continuous improvement by identifying and escalating process and product quality gaps and providing solutions when possible.
Maintain tools and test equipment properly and ensure they are calibrated.