Field Service Engineer

Veeco•Cleveland, OH

9d•$59,975 - $79,966•Onsite

About The Position

Veeco is seeking an ambitious Field Service Engineer to learn Veeco’s technology and support customer satisfaction. The engineer will install, calibrate, maintain, troubleshoot, and repair Veeco Annealing and Lithography equipment. The role involves working directly with customers at their sites, following safety and security protocols, documenting field activities, and supporting equipment-related technical matters. Travel may be up to 85% within North America, with occasional international travel.

Requirements

Bachelor’s degree in engineering or a related technical area and at least 2 years of experience; an equivalent combination of education and experience will be considered.
Positive attitude and excellent communication skills, with the ability to communicate clearly and interface effectively with customers, management, and peers.
Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls.
System integration, testing, and debugging skills.
Customer focus and commitment to resolving problems and making decisions based on business priorities.
Ability to build excellent customer relationships.
Attention to detail and accuracy.
Ability to work under pressure, meet support deadlines, and multitask.
Ability to travel up to 85% within North America; occasional international travel is required.
Ability to lift at least 50 lbs, perform repetitive tasks while sitting or standing, use standard hand tools and office equipment, and wear a cleanroom suit and/or PPE for several hours in a workday if needed.

Nice To Haves

Military training and experience in a technical field are welcome.
Experience with semiconductor industry safety requirements and cleanroom environments.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

Perform installation, upgrade, testing, warranty, and repair activities while following customer and Veeco safety and security protocols.
Isolate and resolve equipment and systems malfunctions and take corrective action.
Assist with implementing new processes, methods, and designs.
Develop customer relationships to support satisfaction and retention.
Serve as the contact for onsite activities and communications, providing support on equipment, technical, and field matters for Veeco customers.
Report tool actions, events, and daily activities in field service reports.
Adhere to safety and confidentiality policies.