Field Service Engineer
About The Position
The Field Service Engineer is a remote position serving the Seattle/Tacoma, Washington area. The role requires travel up to 90% of the time, with a home base in the Northwest Region or close proximity to the assigned market. Training involves extended travel, including assignments away from home for up to two weeks at a time. The training period may last 6 months to 1 year, depending on individual development and business needs. Under the direction of the HUB Lead, the engineer plans and coordinates service assignments involving installation, upgrades, troubleshooting, maintenance, and calibration of heat treatment equipment. The role is responsible for delivering high-quality service, completing repairs promptly, and maintaining a professional appearance and customer experience. The engineer also documents completed work, identifies potential warranty claims and service sales opportunities, prepares materials for service jobs, and serves as a point of contact for customers with existing service contracts.
Requirements
- High school diploma or GED equivalent.
- At least 5 years of related industrial equipment operation and/or maintenance experience.
- Knowledge of the heat treatment industry.
- Knowledge of and ability to maintain heat treatment equipment.
- Very good verbal and written communication skills for internal and external interactions.
- Strong customer orientation and customer service mentality.
- Strong mechanical and electrical aptitude and skills.
- Knowledge of basic computer operations, such as MS Office and ERP or CRM systems.
- Ability to maintain a professional appearance and represent Ipsen positively.
- Ability to promote cross-selling opportunities.
- Good problem-solving and troubleshooting skills and a hands-on approach.
- Ability to maintain a valid driver's license and the automobile insurance coverage required by the Ipsen Travel Policy.
- Ability to travel as required by automobile, airplane, or other means.
Nice To Haves
- Related experience in the heat treatment industry or completion of an intensive industry training program is preferred.
- Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS is a plus.
- Ability to live within the assigned HUB location or within a 30-minute drive of a HUB border is strongly preferred.
Responsibilities
- Identify technical issues with heat treatment equipment at customer sites.
- Perform service work at customer sites, including troubleshooting, preventive maintenance, repairs, and calibrations.
- Document completed service jobs and record possible warranty claims.
- Identify and promote up-selling and cross-selling opportunities for heat treatment equipment services.
- Identify tools, consumables, and spare parts needed to prepare for service work.
- Act as the first point of contact for customers with existing service contracts.
- Plan and schedule service jobs in coordination with the HUB Lead.
- Accurately and promptly record hours worked and job assignments in the time and attendance system.
- Submit expense reports accurately and promptly for review and approval.
- Work safely and follow Ipsen safety protocols and policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
