Field Service Engineer
About The Position
The Field Service Engineer installs, troubleshoots, maintains, and repairs TRUMPF CNC machines while building and developing strong customer relationships. The role involves working directly with customers and their equipment to ensure machines operate within expected tolerances, diagnosing issues with visual clues, computer programs, and diagnostic tools, and coordinating with Product Support and cross-functional teams. The engineer also provides onsite customer training and submits organized service reports for each repair mission. This position requires 100% nationwide travel, including overnight stays, occasional weekends, and international travel. The role offers a pay range of $27.94–$44.24, with the offered amount based on the career level at which the employee is hired.
Requirements
- Associate program or technical school degree in engineering principles, or a suitable combination of education and work experience.
- Maintain a clean and valid driver's license and driving record.
Nice To Haves
- Experience with computer software, file management, electronics, digital circuits, wiring, mechanics, and hydraulics.
Responsibilities
- Work with customers and machines to ensure equipment operates within expected tolerance.
- Work with Product Support for technical assistance and provide diagnostic feedback.
- Use visual clues, computer programs, and diagnostic tools to diagnose machine difficulties.
- Read and use company repair manuals and work orders; suggest adjustments or updates to existing technical documentation when appropriate.
- Assemble, install, and align equipment; clean, replace, or install parts to maintain machinery and equipment.
- Accurately report machine technical conditions and information to PSG and management.
- Interface with cross-functional teams, including applications, sales, engineering, and production.
- Provide onsite customer training for machine operation and/or repair.
- Submit organized and helpful service reports for each repair mission.
Benefits
- 401(k) with generous company match.
- Comprehensive medical, dental, and vision benefits, with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
- Tuition reimbursement and student loan guidance.
- Paid family and parental leave programs, plus reproductive and family health resources.
- Paid time off available from day one and 11 paid company holidays.
- Company-paid life insurance at two times base salary.
- Short- and long-term disability coverage.
- Gym membership subsidy.
- Employee referral bonuses.
- Recognition awards.
- Scholarship program for employees' children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
