Field Service Engineer - Phoenix

MKS Instruments

3d•$80,000 - $100,000•Onsite

About The Position

MKS Instruments is seeking a Field Service Engineer based in the Phoenix, Arizona area. The role requires daily visits to a customer site and focuses primarily on supporting vacuum products used in scientific and industrial applications. The engineer will work with high-tech production systems, lasers, motion stages, and vacuum products, providing customer-focused field service and technical support. The position includes installing, diagnosing, and repairing reactive gas generators, optical gas analyzers, mass spectrometry equipment, and electromechanical subassemblies; maintaining scientific and industrial vacuum equipment; and instructing customers in system operation and maintenance. The engineer serves as a company liaison between customers and the factory on technical and administrative matters, and determines methods and procedures for new assignments. Shift, weekend, and on-call coverage may be included. Domestic and international travel is required for customer support, installations, applications, and product training; travel is typically 20–30% of the time. The position offers an annual salary range of $80,000–$100,000 and eligibility for a discretionary annual bonus. MKS provides a benefits package that includes health coverage, retirement savings, insurance, paid leave, parental leave, adoption assistance, and tuition reimbursement.

Requirements

Associate’s degree or an equivalent combination of education and experience.
At least 5 years of related practical experience.
Exceptional troubleshooting skills with electrical, mechanical, and vacuum systems.
Excellent interpersonal and communication skills.
Ability to take on new tasks and responsibilities, self-manage, and schedule work with minimal supervision.
Proficiency with PC skills, including MS Office, SAP, and data analysis applications.
Ability to travel approximately 20–30% of the time, typically to customer sites during a normal business week.
Ability to sit, stand, or type for extended periods; lift up to 50 pounds; and regularly perform tasks requiring manual dexterity and coordination.

Nice To Haves

Bachelor’s degree and/or applicable certification.
Experience with semiconductor equipment.

Responsibilities

Install, diagnose, and repair reactive gas generators, optical gas analyzers, mass spectrometry equipment, and electromechanical subassemblies.
Maintain the operational functionality of scientific and industrial vacuum equipment.
Instruct customers in the operation and maintenance of systems.
Serve as the company interface with customers and the factory on administrative and technical matters.
Determine methods and procedures for new assignments.
Provide customer support and product training through domestic and international travel.
Perform other duties as assigned, which may include shift, weekend, and on-call coverage.