Field Service Engineer - Los Angeles

Ford Motor • Los Angeles, CA

6d • $81,800 - $182,800 • Remote

About The Position

The Field Service Engineer is the technical expert and advisor for Ford and Lincoln dealerships in an assigned Tech Zone, helping diagnose difficult vehicle concerns, improve dealership service processes, and support a strong customer ownership experience. The position is based in the eastern part of the Los Angeles metropolitan area and involves spending about four days per week at dealerships, with weekly travel that may include overnight stays.

The role includes routine dealership visits to review service department performance, technical and repair assistance on escalated cases, and support for legal, customer relations, and dispute resolution matters. It also involves working with dealership leadership to develop technicians, analyze repair challenges and process gaps, optimize warranty and service processes, and promote technician programs and appropriate service tools and equipment.

Requirements

• Bachelor’s degree.
• At least 2 years of automotive dealership diagnosis and repair experience.
• At least 2 years of experience using Microsoft 365, such as Outlook, Teams, Word, Excel, and PowerPoint.
• Valid, unrestricted driver’s license.
• Ability to operate manual transmission vehicles.
• Ability and willingness to travel with overnight stays on a weekly basis.

Nice To Haves

• Ford and/or Lincoln-specific automotive repair technical training, including heavy trucks and diesel.
• Automotive Service Excellence (ASE) certification in one or more of the A, C, E, G, H, L, T, or X series.
• At least 5 years of hands-on vehicle diagnosis and repair experience in a dealership or independent setting, especially with Ford and/or Lincoln brands.
• Ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
• Professionalism and customer-facing skills, including service and customer interface experience and comfort working with dealership leadership, customers, and cross-functional Ford teams.
• Strong interpersonal skills, including the ability to command respect in the shop and boardroom, influence without direct authority, and navigate difficult conversations with dealership leaders, technicians, and customers.

Responsibilities

• Visit assigned Ford and Lincoln dealerships on an approximately 30-day cadence and review service department health, repeat repair trends, Fixed Right the First Time and Repeat Repair performance, warranty compliance, and technical training competencies with dealership leadership.
• Provide recommendations to improve repair quality, efficiency, and customer satisfaction.
• Assist with properly escalated technical hotline cases and lead diagnosis and repair strategies for difficult-to-repair vehicles through timely resolution.
• Give dealership technicians diagnostic guidance and coaching to strengthen their capabilities.
• Support Ford legal counsel, executive liaison, and dispute resolution teams; inspect vehicles and complete final repair attempts when needed.
• Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.
• Help dealerships create and maintain technician training plans aligned with technicians’ skill levels and development goals.
• Ensure dealership technicians understand their development paths and management supports their training and development.
• Analyze why Field Service Engineer involvement was needed, identify dealership process gaps, propose practical solutions to dealership leadership, and track follow-up actions and results.
• Partner with service departments to improve repair processes supporting appropriate Ford warranty expenditures and better quality, cost, and customer-satisfaction outcomes.
• Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.
• Promote Ford technician entry, recognition, and retention programs and coach dealership management on using them to recruit, develop, and retain technicians.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level