Field Service Engineer - Los Angeles

Ford Motor Company • Los Angeles, CA

6d • $81,800 - $182,800 • Remote

About The Position

As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This highly visible, hands-on role diagnoses difficult vehicle concerns, improves dealership service processes, and helps ensure an excellent customer ownership experience. The position is based in the eastern part of the Los Angeles metropolitan area and involves spending about four days per week in dealerships, with weekly overnight travel.

Requirements

• Bachelor’s degree.
• At least 2 years of automotive dealership diagnosis and repair experience.
• At least 2 years of experience using Microsoft 365, such as Outlook, Teams, Word, Excel, and PowerPoint.
• Valid, unrestricted driver’s license.
• Ability to operate manual transmission vehicles.
• Ability and willingness to travel with overnight stays on a weekly basis.

Nice To Haves

• Ford and/or Lincoln-specific Automotive Repair Technical Training, including heavy trucks and diesel.
• ASE certification in one or more of the A, C, E, G, H, L, T, or X series.
• At least 5 years of hands-on vehicle diagnosis and repair experience in a dealership or independent setting, especially with Ford and/or Lincoln brands.
• Ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
• Professionalism and customer-facing skills, including service and customer interface experience.
• Comfort working with dealership leadership, customers, and cross-functional Ford teams.
• Strong interpersonal skills, including the ability to command respect in the shop and boardroom, influence without direct authority, and navigate difficult conversations with dealership leaders, technicians, and customers.

Responsibilities

• Visit assigned Ford and Lincoln dealerships on an approximately 30-day cadence and meet with dealership leadership to review service department health, repeat repair trends, repair performance, warranty compliance, and technical training competencies.
• Recommend improvements to repair quality, efficiency, and customer satisfaction.
• Assist dealerships with properly escalated technical hotline cases.
• Lead diagnosis and repair strategies for difficult-to-repair vehicles through timely resolution.
• Provide diagnostic guidance and coaching to dealership technicians.
• Support Ford legal counsel, executive liaison, and dispute resolution teams.
• Inspect vehicles and, when needed, complete final repair attempts.
• Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.
• Help dealerships create and maintain technician training plans aligned with skill levels and development goals.
• Ensure technicians understand their development paths and dealership management supports them.
• Help dealership leadership understand training needs for improving repair capability and technical competence.
• Analyze why Field Service Engineer involvement was needed for difficult-to-repair vehicles and identify dealership process gaps.
• Present practical solutions to General Managers and Dealer Principals and track follow-up actions and results.
• Partner with service departments to improve repair processes supporting appropriate Ford warranty expenditures and better quality, cost, and customer satisfaction outcomes.
• Ensure dealerships maintain a robust inventory of Essential Service Tools and Equipment.
• Promote Ford technician entry, recognition, and retention programs, and coach dealership management on using them to recruit, develop, and retain technicians.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including time between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level