Field Service Engineer - Raleigh

Siemens • Dallas, TX

11d • Remote

About The Position

Russelectric, a Siemens business, designs and builds custom power control systems and equipment for critical facilities, including data centers, telecommunications, and healthcare. The Field Service Engineer supports critical power facilities and is based near Raleigh or Winston-Salem, North Carolina. The role is hands-on and service-oriented, involving automatic transfer switch startups, modifications, warranty work, and emergency calls. The successful applicant should be interested in learning and advancing to the Field Service Engineer level.

Requirements

• High school diploma or GED.
• At least 3 years of experience in field service engineering.
• At least 3 years of experience with electrical power, including low- through medium-voltage switchgear, supporting critical power facilities such as data centers and airports.
• Experience with most types of automatic transfer switch testing.
• Ability to read schematics and blueprints for power control and automation, and provide customer technical support.
• Familiarity with applicable codes and industry standards.
• Ability to manage client interactions and complete projects on time and within budget guidelines.
• Strong project management, decision-making, organizational, and management capabilities.
• Self-directed, with a strong commitment to customer satisfaction.
• Valid driver's license in good standing.
• Must be authorized to work in the United States for any employer without sponsorship now or in the future.
• Ability to travel up to 80%.

Nice To Haves

• At least 5 years of field service experience in the power distribution/protection industry.
• Associate or bachelor's degree in electrical engineering.
• Excellent customer service, time management, and follow-up skills.
• Knowledge of power distribution, DC/AC, voltage circuit theory, and practical troubleshooting.

Responsibilities

• Support automatic transfer switch field startups, including standard and non-standard systems.
• Perform warranty work, remedial repairs, and preventative maintenance under service contracts.
• Provide technical support for critical power facilities.
• Supervise and ensure compliance with safety policies, procedures, guidelines, and laws.
• Communicate with clients in a highly customer-service-oriented manner.
• Potentially expand the scope of project work and negotiate extra charges for work performed.
• Conduct all work and make decisions in strict compliance with regulatory laws.
• Carry a cell phone and be available on call 24 hours a day, 7 days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED