Field Service Engineer

Quality Vision International Inc•Phoenix, AZ

18d•$26 - $36•Remote

About The Position

The Field Service Engineer provides on-site installation, calibration, and repair services for QVI metrology products in North America. The role supports the OGP (Optical Gaging Products), CCP (Certified Comparator Products), and VIEW (VIEW Micro-Metrology) brands as part of Quality Vision Services, QVI’s service organization. It is a full-time travel assignment with 95% domestic weekday travel and rare international travel. The position is remote and should be based in the Greater Phoenix, Arizona area, near Phoenix Sky Harbor International Airport for travel logistics. The engineer receives service dispatch information, coordinates arrival details with customers, books travel, and performs service work at customer sites using company-provided and personal tools. They maintain communication with QVS headquarters and customers, complete service reports and related documentation, identify product upgrade opportunities, and communicate training needs to their manager. The role requires technical expertise in diagnosing, calibrating, and repairing complex systems, along with strong customer communication and the ability to work independently. It also requires substantial travel, physical mobility at customer locations, and detailed documentation.

Requirements

A two-year degree in engineering, technology, or physics; alternatively, four years of equivalent related work or military experience.
At least two years of hands-on technical field service experience, or similar military experience, involving calibration, diagnosis, and repair of complex systems.
Strong mechanical and electrical aptitude.
Experience using dial indicators, calipers, multimeters, precision levels, and similar tools.
Strong math skills and knowledge of standard units and unit conversions, including small-scale measurements such as micrometers, micro-inches, micro-radians, and arc-seconds.
Ability to read and interpret mechanical and electrical drawings, specifications, and manuals.
Computer and controller experience, including knowledge of control systems and the ability to diagnose complex hardware/software interactions.
Ability to work independently and resourcefully, respond quickly to changing priorities, and manage sometimes conflicting requirements.
Ability to communicate technical status to customers honestly and professionally in terms they can understand.
Ability to sustain a full-time travel assignment.
Strong attention to detail, including accurate service documentation.
Physical fitness and flexibility to work around, underneath, and within QVI products.
Ability to sit for extended periods, including an 8-hour shift in an office setting, using standard office equipment.
Ability to drive for extended periods and travel by air domestically or internationally as needed.
Ability to lift and carry up to 50 pounds without assistance.
Sufficient manual dexterity and visual acuity to work with machine components and observe fine details.
Ability to navigate customer locations with flat surfaces and stairs, use ladders as needed, and walk long distances.

Nice To Haves

Located within one hour of an airport.

Responsibilities

Receive service dispatch instructions by email or phone, including product, customer, issue, and expected timing.
Contact customers to confirm location details and expected arrival timing.
Arrange and book travel.
Perform on-site service using company-provided and personal tools.
Maintain contact with QVS headquarters and the customer regarding progress and needs.
Complete service calls and prepare service reports, logs, and expense reports according to QVS policies and procedures.
Recognize product upgrade opportunities at customer sites and collaborate with the home office to communicate leads.
Identify training needs based on the products served and proactively communicate those needs to the manager.

Benefits

Employer pays 97–100% of premiums on its most affordable high-deductible health plan for individual coverage.
Employer-paid short-term and long-term disability insurance.
Employer-paid life insurance.
More than three weeks of combined paid vacation, sick, and personal time starting at hire.
Additional time off after five- and ten-year anniversaries.
Ten paid company holidays.
Up to $7,000 in annual tuition assistance.
College scholarship programs for employees’ children.
401(k) match of up to 5% of gross wages.
Annual discretionary bonuses for non-commission roles.
$1,500 employee referral rewards.
Free on-site electric vehicle charging and cash reimbursement toward purchasing a qualified EV.