Field Service Engineer
About The Position
Agilent Field Service Engineers help customers resolve issues so scientists can make discoveries and labs can operate smoothly and efficiently. The role involves working at a variety of laboratories and continuously learning about new instruments, software, and consumables. Strong communication, creativity, a can-do attitude, problem-solving ability, and commitment to high-quality customer service are important. The Field Service Engineer supports customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Product lines include hardware, software, networking products, and operating systems. The role includes installing and optimizing systems at customer sites, diagnosing and resolving performance problems, maintaining and repairing equipment, advising customers on preventive maintenance and configurations, and proactively addressing potential equipment issues. The engineer may deliver integrated solutions involving peripherals, communications, operating systems, and applications software, and train other field engineers and customers.
Requirements
- Bachelor’s or master’s degree in a science field, such as chemistry, analytical chemistry, biochemistry, or biotechnology, or a similar field.
- 1–2 years of experience in a similar position or experience as an end user.
- Experience with troubleshooting and problem solving.
- Clear, respectful, and timely verbal and written communication.
- Enjoy travelling and visiting customers.
Nice To Haves
- Experience with Agilent solutions is desired but not essential.
Responsibilities
- Support customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.
- Install and optimize hardware, software, networking products, and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs.
- Advise customers on preventive maintenance and configurations that may affect product performance.
- Proactively respond to potential equipment issues to prevent unplanned interruptions to customers’ businesses.
- Deliver integrated solutions that may include peripherals, communications, operating systems, and applications software.
- Train other field engineers and customers in the solutions.
Benefits
- Eligibility for bonus, stock, and benefits.
- Choice of company car or reimbursement for personal vehicle usage in the US.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
