Field Service Engineer

Hawkins, Inc.•Rockford Township, IL

21h•Hybrid

About The Position

The Field Service Engineer provides site services to clients such as supervision of equipment/system installation, start-ups, commissioning, troubleshooting, media & membrane loading, equipment inspections, general maintenance, and repairs for water treatment equipment/systems.

Requirements

Bachelor's degree in chemical, mechanical, or electrical engineering, or equivalent hands-on industry experience.
Minimum 5 years of experience in equipment service, repair, plumbing, or control systems within the water treatment industry.
At least 2 years in a supervisory or team leadership role.
Strong troubleshooting experience with water treatment systems such as filters, reverse osmosis, ion exchange, chemical feed, and pH adjustment systems.
Proficiency with mechanical and electrical components of water treatment equipment, including pumps, media filters, membrane systems (RO, UF, NF), chemical injection systems, and valves.
Ability to read and interpret equipment drawings, PFDs, P&IDs, electrical schematics, and technical manuals.
Experience reading and modifying PLC ladder logic is required; PLC programming experience is preferred.
Solid understanding of water chemistry and testing tools used in process design and troubleshooting.
Ability to read and interpret water analysis reports.
Valid Class D driver's license for operation of company vehicles.
Proficient with Microsoft Office and capable of learning new software systems.
Hands-on experience with a variety of tools, testing instruments, analyzers, and meters.
Strong communication skills, both written and verbal.
Ability to work independently or collaboratively across departments and organizational levels.

Nice To Haves

PLC programming experience is preferred.

Responsibilities

Perform equipment installation, startup, commissioning, service, testing, and operator training for various types of water treatment systems, both onsite and offsite.
Ensure timely project completion by effectively managing field service goals, schedules, and on-site costs related to time, materials, and labor.
Provide technical support to the Production Manager at the Loves Park, IL facility, assisting with equipment refurbishments, assembly, and final testing.
Support production and equipment rebuilds at the home office, as needed.
Travel to customer sites for service calls, troubleshooting, water audits, system repairs, sales support, and equipment evaluations.
Participate in training initiatives for service technicians to ensure consistent and effective equipment startup procedures.
Provide work direction to Field Service Technicians and Equipment Technicians, as well as guidance to production staff and contractors during onsite service.
Operate and maintain company vehicles, tools, and service equipment according to company policy and safety protocols.
Promote and maintain a safe work environment by adhering to company safety policies and applicable OSHA and State of Illinois regulations.
Perform other duties as assigned.