Field Service Engineer

HENSOLDT•Enfield, CT

17d

About The Position

The Field Service Engineer works within HENSOLDT UK’s Customer Service Department and is primarily field based, supporting customers around the world. The role involves work on naval and commercial vessels and shore-based systems. Travel within the UK and to overseas destinations is a regular feature and may be requested at short notice; most trips last no longer than two weeks. The engineer performs service interventions including installation, commissioning, troubleshooting and acceptance testing, and works toward delivering customer training. The role also includes completing service reports and expense claims promptly, communicating field technical issues to line management, and supporting the Customer Services Technical Helpdesk while in the office by responding to customer emails and preparing Technical Advice Sheets when required. The engineer is expected to promote quality, improvement and customer satisfaction, follow health and safety rules, and complete required training. The role may occasionally require work beyond the normal 37-hour week or at antisocial hours, in accordance with contractual obligations. The employee must comply with reasonable operational instructions and company procedures, and take reasonable care for their own and others’ health and safety, including appropriate use of personal protective equipment. Occupational Health medical checks are required once per year. The company will consider reasonable adjustments under the Equality Act 2010.

Requirements

Ability to read and interpret technical manuals.
Knowledge of computers, including hardware and software applications.
Knowledge of basic networking.
Self-motivated.
Full driving licence.
Valid passport.
Experience in a field servicing environment; marine experience is preferred but not essential.
Ability to walk 300–400 metres while carrying a tool kit that may weigh 10 kilograms.
Ability to climb the equivalent of 10 flights of stairs and potentially climb a further 10 metres on a ladder.
Ability to work in tight spaces, twisting and manoeuvring the body.
Ability to work at heights of up to 70 metres.
Undergo Occupational Health medical checks once per year.

Nice To Haves

ONC qualification, preferably, but not essential.
Marine field servicing experience.
Work toward gaining a Tower Climbing & Rescue Certificate.

Responsibilities

Travel within the UK and overseas to support customers on naval vessels, commercial vessels and shore-based systems.
Carry out service interventions, including installation, commissioning, troubleshooting and acceptance tests.
Work toward carrying out customer training.
Complete detailed service reports and expense claims promptly after each activity.
Communicate technical issues encountered in the field to line management.
Support the Customer Services Technical Helpdesk while in the office by responding to customer emails and writing Technical Advice Sheets when required.
Strive for quality, improvement and customer satisfaction.
Familiarise yourself with and observe health and safety rules and regulations during working hours.
Complete training courses as required.
Comply with reasonable operational instructions and company procedures, including reporting and controls.
Take reasonable care for your own and others’ health and safety, cooperate with the employer on safety matters, and use personal protective equipment appropriately.