Field Service Engineer - MN-Based, North America Region

ITW

19d•$30 - $40•Onsite

About The Position

MTS is hiring a headquarters-based, North America floater Field Service Engineer based in Eden Prairie, Minnesota. The engineer fills in for trainers or mentors across North America for the duration of their training or mentoring assignments, and covers paid time off, illness, and peak overflow when no such event is active. Assignments vary week to week rather than following a fixed territory, and the position involves frequent travel from the home base to customer sites. MTS provides training on its technology, structured onboarding, shadowing, and mentorship. The role involves hands-on installation, maintenance, calibration, repair, and troubleshooting of computer-controlled servo-hydraulic and electro-mechanical test systems at customer sites. The engineer works with customer engineering and laboratory teams, maintains service documentation and assigned assets, and follows MTS quality and safety standards. Candidates with varied career experience may be considered; hands-on technical aptitude, willingness to travel, and interest in developing or applying independent field service skills are central to the role.

Requirements

Hands-on technical aptitude and willingness to learn through structured training and mentorship.
Comfort with a field-based role involving regular, frequent travel across North America, especially during the first year.
Strong communication skills and professional interaction with customers.
Valid driver's license and ability to meet company vehicle requirements.
Early-career candidates: typically 2–4 years of combined hands-on technical experience, which may come from internships, co-ops, labs, maintenance, automation, robotics, manufacturing, or military service.
Early-career candidates: an associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or a similar field, or a four-year Engineering Technology degree.
Experienced candidates: 5–10+ years supporting electro-mechanical, hydraulic, or industrial equipment.
Experienced candidates: experience in field service, installation, system startup, or maintenance.
Experienced candidates: ability to own customer relationships and troubleshoot complex systems with minimal supervision.

Nice To Haves

Exposure to hydraulics, instrumentation, sensors, controls, or automation.
Calibration, diagnostics, or test-equipment experience.
Hands-on mechanical and/or electrical troubleshooting experience.
Familiarity with common electrical and mechanical diagnostic tools and test equipment.
Prior field service experience for early-career candidates is not required.

Responsibilities

Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems.
Diagnose issues involving controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips.
Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods.
Perform calibrations independently for assigned customer systems.
Manage service documentation, assigned assets, and customer communication professionally.
Work directly with customer engineering and laboratory teams in a service-oriented environment.
Maintain technical training and comply with MTS quality and safety standards.
Provide coverage across North America for training or mentoring events, as well as PTO, illness, and peak overflow needs.