Field Service Engineer (Oxford)

InPost UK

2d • Onsite

About The Position

InPost UK is seeking a Field Service Engineer to join its Network Health team. This hands-on, field-based role focuses on repairing and maintaining parcel locker machines at client sites, including break-fix work, software configuration, quality control, and technical support and training for employees and subcontractors. The role also contributes to developing solutions for new locker types and maintaining technical documentation.

The position is based in or near Oxford to cover that area, with occasional training and visits to the office base in Hemel Hempstead. Working hours are 8:30 a.m. to 5:30 p.m., with a 40-hour work week. A van is provided for company use only. The role may involve travel for service and training activities in the UK and occasionally internationally.

Requirements

• Similar experience in a field service technical engineering role involving electrical or mechanical equipment.
• Proficiency using hand tools and diagnostic tools such as a multimeter.
• Experience diagnosing and repairing equipment, including software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, including the ability to provide technical training.
• Ability to manage tasks efficiently, maintain quality, and meet deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities in the UK and occasionally internationally.
• Effective time management and responsible handling of tools and components.
• Ability to work in a fast-paced environment, solve problems, and balance immediate tasks with future improvements.
• Located near or within the Oxford area to cover the specified patch.

Nice To Haves

• Familiarity with parcel locker or similar systems, electromechanical devices, and organizational IT tools.

Responsibilities

• Diagnose and repair faults and malfunctions in parcel locker machines (APMs) at client sites, minimizing downtime and maintaining optimal performance.
• Maintain and modernize parcel locker machines, including implementing hardware and software upgrades.
• Diagnose, reconfigure, and install software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Process and report assigned repairs through the communication channels used within the organization.
• Manage tools and components for parcel locker machines.
• Handle systems for managing personnel-related matters.
• Quality-check work performed by internal employees and subcontractors to ensure it meets technical standards, contractual agreements, and company guidelines.
• Provide technical and substantive support to employees and subcontractors, including international colleagues, through company communication and IT channels.
• Participate in developing solutions for new types of parcel locker machines.
• Prepare and update technical manuals and documentation.
• Travel for service and training activities in the UK and occasionally internationally.

Benefits

• 26 days of annual leave, with the option to buy additional days.
• AXA healthcare coverage.
• Enhanced parental leave.
• Interest-free annual rail season-ticket loan, repaid through the company expenses procedure.
• Paid volunteering day.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed