Field Service Engineer

Rivers Agile • Callery, PA

3d

About The Position

Rivers Agile is seeking a hands-on, customer-focused Field Service Engineer to support a client project involving autonomous forklift systems. The role involves installing, servicing, and optimizing systems at customer sites nationwide. The equipment combines mechanical, pneumatic, hydraulic, electrical, and controls technologies. The position is intended for an early-to-mid-career generalist who enjoys field-based problem-solving and travel. Structured onboarding, a knowledge base, access to senior engineers, and ongoing training are provided.

The role combines customer-site support, installation, maintenance, and office-based preparation and reporting. Travel is approximately 60%, with deployment schedules planned in advance where possible. The successful candidate will work independently while staying connected to a collaborative engineering team and will contribute feedback to internal engineering and R&D teams.

Requirements

• Technical qualification in Mechanical, Electrical, or Mechatronics Engineering.
• Experience working with industrial or automated equipment, preferably in manufacturing, warehousing, or logistics environments.
• Strong mechanical aptitude and electrical troubleshooting capability.
• Ability to read and interpret technical drawings and schematics.
• Good written and spoken English communication skills.
• Valid driving licence.
• Strong troubleshooting and problem-solving skills.
• Proactive and flexible mindset.
• Excellent communication and customer relationship skills.
• Ability to work independently and manage priorities effectively.
• Collaborative approach and willingness to share knowledge with colleagues.
• Enthusiasm for travel and field-based work.

Nice To Haves

• Experience with pneumatics, hydraulics, and automation systems.

Responsibilities

• Prepare and execute installation and service projects for autonomous forklift equipment.
• Perform preventive maintenance, inspections, and repairs to maximize equipment uptime and reliability.
• Troubleshoot mechanical, electrical, pneumatic, hydraulic, and controls-related issues at customer sites.
• Lead and coordinate local teams during larger installation and commissioning projects.
• Communicate clearly with customers and provide progress updates throughout project execution.
• Train customer operators and maintenance teams in equipment operation and best practices.
• Provide technical feedback and improvement suggestions to internal engineering and R&D teams.
• Complete accurate service reports and project documentation.

Benefits

• Structured initial training combining technical fundamentals with hands-on shadowing of experienced senior engineers.
• Ongoing deployment support, including a self-service knowledge base and a remote troubleshooting tool connecting the employee with senior engineers.
• Continuous training and specialist development opportunities.
• Supportive and experienced engineering team environment.
• Travel schedules planned in advance where possible to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree