Field Service Engineer

Emerson•Charlotte, NC

About The Position

Emerson is hiring a Field Service Engineer based at its Southeast regional office in Charlotte, North Carolina. The role is part of a customer support engineering team that analyzes and solves engineering problems related to the installation, start-up, and operation of relatively complex distributed control systems (DCS), subsystems, and specific control equipment at customer locations. The position involves working directly with customers and customer personnel, providing technical instruction and engineering advice, and supporting control-system installation, operation, maintenance, and repair.

Requirements

Bachelor's degree in engineering, computer science, or a related technical field, or an equivalent combination of education and experience.
At least 2 years of related experience engaging with customers on control-system installation, application software loading, and network equipment installation and maintenance.
Willingness and ability to travel up to 75% of the time.
Legal authorization to work in the United States without sponsorship now or in the future.

Nice To Haves

PLC and/or DCS software programming experience.
At least 4 years of related experience in the specified customer-facing control systems work.
Professional and working knowledge of networking technology, including LAN/WAN hardware, switches, firewalls, and routers.
SCADA and datalink experience.
Experience with Emerson Ovation software.

Responsibilities

Provide on-site instruction to customer personnel.
Write and modify maintenance procedures.
Conduct quality control tests and product evaluations.
Direct customer personnel engaged in installation or routine modification and repair of control systems, subsystems, and equipment.
Provide engineering advisory assistance to customers and serve as a liaison within the company on equipment-related issues.
Create complete and timely reports on activities, emphasizing problems encountered and services performed.