Field Service Engineer

HP•All Cities, NJ

2d•$29 - $36•Onsite

About The Position

Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers . In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in New Jersey, traveling to customer sites to ensure their printing solutions run flawlessly. This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving.

Requirements

Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills
Knowledge of inkjet printing technology and color management
Solid computer/networking skills
Experience: 6–8 years in field service, technical support, or printer repair (HP experience preferred)
Soft Skills: Excellent communication and problem-solving abilities
Ability to work independently and under pressure
Other Requirements: Valid driver’s license and reliable transportation
Ability to lift, bend, and stoop throughout the day
Candidate must reside in New Jersey.
This is a field-based role with travel to customer sites.

Nice To Haves

Specialized Skills: Pneumatic systems knowledge
Color calibration and management expertise
Ability to integrate hardware/software solutions

Responsibilities

Install & Configure: Set up large-format printers, including hardware, software, and network components.
Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
Customer Training: Educate customers on proper usage, color management, and best practices.
Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off
Additional flexible paid vacation and sick leave ( US benefits overview )