Field Service Engineer
About The Position
Agilent Field Service Engineers support customers by resolving issues that help scientists make discoveries and keep laboratories operating smoothly and efficiently. The role serves a variety of laboratories and requires continuous learning about instruments, software, and consumables, along with strong communication, creativity, and a customer-focused approach. The Field Service Engineer provides on-site installation, preventive maintenance, and repair of Agilent liquid chromatography (LC) systems. The supported product lines include hardware, software, networking products, and operating systems. The position covers Indiana and may also support Illinois, Wisconsin, Michigan, and Kentucky as needed. The ideal candidate resides in the Indianapolis, Indiana metro area; relocation is not offered. An active driver's license is required. The territory offers either mileage reimbursement or a company car, and travel is 75% of the time. This is a full-time position with the option to work remotely. The stated full-time equivalent pay range is $34.00–$53.13 per hour, with eligibility for bonus, stock, and benefits. The role is a day shift position with no end date.
Requirements
- Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, including customer-requested screening where applicable and legally permitted.
- Have a bachelor's, master's, or other university-level degree in a science field such as chemistry, analytical chemistry, biochemistry, or biotechnology, or an equivalent combination of education, training, and experience.
- Have 1–2+ years of industry work experience.
- Have experience or expertise with liquid chromatography (LC).
- Be able to solve high-impact, system- or solution-focused problems related to product availability.
- Have excellent verbal and written communication skills.
- Have strong customer relationship-building skills.
- Be able to travel 75% of the time.
- Have a valid driver's license.
Nice To Haves
- A university-level degree in a science field such as chemistry, analytical chemistry, biochemistry, or biotechnology is highly preferred.
Responsibilities
- Install, optimize, and configure hardware, software, and networking products at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repairs on Agilent LC systems.
- Advise customers on preventive maintenance and configurations that may affect product performance.
- Proactively respond to potential equipment issues to prevent unplanned interruptions to customers' business.
- Deliver integrated solutions that may include peripherals, communications, operating systems, and application software.
- Train other field engineers and customers in the solutions.
Benefits
- Eligibility for a bonus.
- Eligibility for stock.
- Benefits.
- Choice of a company car or reimbursement for personal vehicle usage.
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What This Job Offers
Job Type
Full-time
