Field Service Engineer

STEQ America•Upper Dublin Township, PA

25d

About The Position

STEQ America, LLC. is a sales distributor serving the pharmaceutical and biotechnology markets, providing technical equipment-based solutions throughout North America from European-derived manufacturing and laboratory equipment manufacturers. The Field Service Engineer supports the company's aftermarket service business through technical support, installation coordination and supervision, fault finding, troubleshooting, operator training, and maintenance activities. The role promotes service support and installation tasks that fulfill client needs, deliver exceptional customer satisfaction, maintain long-term client relationships and trust, and complete projects on time and within predicted profitability. The position is based in Fort Washington, Pennsylvania, and is anticipated to begin in January 2027. It is a full-time experienced role, with business travel expected at approximately 40–60%, generally during the week, including required international travel. Comprehensive product training will be provided, including onboarding travel to customer sites for equipment installation, qualification, and servicing.

Requirements

At least 3 years of experience in the pharmaceutical and biotechnology industry.
Strong oral and written communication skills.
Strong organizational, problem-solving, and reporting skills.
Ability to prioritize and effectively multitask in a fast-paced environment.
Strong understanding of electromechanical concepts as they apply to GMP manufacturing processes.
Proficiency in industrial electrical troubleshooting.
Familiarity with pharmaceutical qualification processes, including FAT, SAT, and IOQ.
Proficiency in Microsoft Office.
Valid driver's license.
Ability to travel as required, up to 60% in the continental United States, and internationally; must possess or be able to acquire required government travel identification documents.
Ability to provide two work references and pass a background check.

Nice To Haves

Bachelor's degree in an Engineering field is preferred but not required.
Experience with CRM tools; Salesforce experience is an advantage.
A history of success in a service-type role.

Responsibilities

Provide service and customer support during field visits and installations.
Execute equipment installation, commissioning, and operator training.
Manage on-site installation, repair, maintenance, and testing tasks.
Produce timely, detailed service reports by completing documentation and coordinating data input to Salesforce CRM.
Work remotely and with limited supervision.
Build positive relationships with customers while supporting capital equipment projects.
Travel to customer sites for installation, qualification, and servicing of STEQ equipment, including international travel.