Field Service Engineer

Heidelberg Engineering • New York, NY

16d

About The Position

Heidelberg Engineering, Inc. develops, manufactures, sells, and services high-end laser diagnostic imaging systems for eye healthcare. The company is seeking a Technical Field Service Engineer to perform advanced and expert-level field service repairs in a diagnostic medical technology environment. This developing role works closely with technical and field support management to implement field technical training programs that bring advanced repair procedures to the current field service team.

The position is based within 30 miles of New York City and involves an estimated 75%–80% travel.

Requirements

• Two years of medical equipment service industry experience, including demonstrated proficiency resolving technical problems in a medical imaging modality.
• Thorough knowledge of Microsoft operating systems, local area networks, computers, disk drives, and data management.
• Experience with digital volt meters, laser power meters, optical alignment tools, and specialized test equipment.
• Demonstrated proficiency resolving complex technical problems in a medical imaging modality with minimal assistance.
• Excellent communication skills and the ability to interact professionally and responsively with highly specialized medical personnel.
• Strong organizational and time-management abilities.
• Ability and desire to multitask and willingness to take ownership through completion of responsibilities.
• Self-starter with strong interpersonal and organizational skills, and flexibility in a dynamic team environment.
• Must be located within 30 miles of New York City.
• Ability to travel an estimated 75%–80%.

Nice To Haves

• Bachelor’s degree, or an equivalent combination of education, training, and experience.

Responsibilities

• Conduct high-priority site visits to diagnose, troubleshoot, and repair system problems.
• Perform preventative maintenance procedures and technical upgrades on Heidelberg Engineering instruments and software.
• Provide telephone and remote technical support to resolve equipment-related problems.
• Accurately report failure and repair data through company systems and to appropriate personnel.
• Maintain clinical and technical knowledge to stay current with technology and product applications.
• Follow up on customer concerns and bring issues to resolution.
• Work with technical and field support management to implement field technical training programs and introduce advanced repair procedures to the current field service team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level