Field Service Engineer

Hyve Solutions•Reno, NV

10d•Onsite

About The Position

Hyve Solutions is a US-based manufacturing partner that helps technology innovators bring AI, cloud, and connected infrastructure to production. The company provides integrated ODM, CM, and SI capabilities, engineering partnerships, and supply chain support. The Field Service Engineer joins the IT team to simplify processes, secure devices and networks, and support internal and external customers. The role performs PC imaging, deployment, operating system installation, and repair; processes help desk tickets; and troubleshoots hardware, software, and network issues involving desktop, laptop, printer, and IoT devices. The engineer also works with system and network administrators on deployments and infrastructure improvements, and maintains inventory of computers, peripherals, and related hardware. The position operates in an office environment and may require lifting equipment weighing up to 50 pounds. Reasonable accommodation may enable individuals with disabilities to perform the essential functions.

Requirements

At least 2 years of experience in a similar role; the posting states “2-8+ years.”
High school diploma, equivalent experience, or A+ Certification.
Excellent interpersonal skills and verbal and written communication skills.
Excellent customer service skills.
In-depth knowledge of PCs and their components.
Ability to dismantle and reassemble laptops and desktops.
Experience working in a fast-paced, hands-on team environment and handling moderately complex tasks and assignments.
Ability to lift equipment weighing up to 50 pounds.

Nice To Haves

Knowledge of computer networks and TCP/IP connectivity.
Knowledge of Active Directory.

Responsibilities

Perform PC system imaging, deployment, operating system installation, and repair.
Process help desk tickets and provide end-user support.
Troubleshoot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices.
Collaborate with system and network administrators on project deployments, including software updates, system upgrades, and infrastructure enhancements.
Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.