Southwest Field Service Engineer (Water Technologies)

Veolia Environnement SA•Phoenix, AZ

About The Position

The Field Service Engineer (FSE) provides routine to complex field service support for Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites, primarily in Arizona, New Mexico, and the Southwest United States. Responsibilities include maintenance, verification, validation, repair, calibration, and troubleshooting. The FSE may also support Sievers Endotoxin and Bioburden product lines. The role requires residency in the Greater Phoenix area within a one-hour drive of Phoenix Sky Harbor International Airport. The FSE may occasionally support other Sievers Analytical Instruments customers across the broader West Service Region, Canada, and the United States. Domestic travel is approximately 70%, with customer overnight stays approximately 30% to 60% of the time. Air travel is also required. The successful candidate is self-directed, detail-oriented, customer-focused, and able to plan and prioritize work independently. They use a scientific approach to instrument operation, maintenance, and repair, communicate clearly, and complete administrative responsibilities. The work is performed in varied customer industrial settings, including outdoor installations, clean rooms, and laboratories, and involves regular work around machinery, electrical equipment, and chemicals.

Requirements

Associate degree in a science, technical, or engineering discipline, or equivalent education.
At least 1 year of experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a laboratory environment.
Valid driver's license and good driving record.
Residency within the Greater Phoenix area and within a one-hour drive of Phoenix Sky Harbor International Airport.
Ability to work a flexible schedule based on customer needs.
Ability to travel domestically, including approximately 70% domestic travel, overnight stays, and air travel.
Computer proficiency and confidence using electronics, including laptops and mobile devices.
General knowledge of electrical equipment, chemistry, and safety.
Strong technical and mathematical skills.
Excellent customer service, verbal and written communication, prioritization, troubleshooting, and problem-solving skills.
Ability to meet deadlines and commitments, make sound business decisions, and drive projects to completion with minimal oversight.
Comfort speaking and presenting to groups, customers, clients, and colleagues, and working both independently and collaboratively.
Ability to safely drive a motor vehicle and spend significant time driving to customer sites.
Ability to work around machinery, electrical equipment, chemicals, background noise, and varied industrial, clean-room, and laboratory environments; clean suits or smocks may be required.
Manual dexterity to use tools, handle small parts, perform repairs, service instruments, and handle electrical equipment and chemically aggressive fluids such as acids and bases.
Ability to reach with hands and arms below and above shoulder height; stand, sit, stoop, kneel, crouch, or crawl.
Close vision, color vision, depth perception, and ability to adjust focus.
Ability to safely lift and/or move up to 30 pounds regularly and up to 50 pounds frequently.
Ability to learn applicable company procedures within a reasonable time after starting employment.
Eligibility to lawfully work in the United States immediately; the employer will not sponsor U.S. work authorization.

Nice To Haves

Bachelor’s degree in Chemical Engineering, Chemistry, Biology, Engineering, or Physics.
Three years of experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a laboratory environment.

Responsibilities

Travel to customer sites and perform preventive maintenance and related services on TOC equipment.
Plan, schedule, and confirm customer services, including coordinating travel and parts shipments.
Maintain administrative duties, parts inventory, and relevant training.
Take customer calls and participate in territory sales rhythm calls and service team meetings.
Respond to on-demand contract services with 3–7 business-day response commitments for troubleshooting and repair.
Write clear and concise customer reports.
Complete special projects and provide new-hire training as assigned by supervisors.
Work with Sales to provide insight into new instruments and service opportunities, and identify opportunities to upsell services and consumables based on customer needs.
Ensure job safety, including the safe operation and maintenance of an assigned company vehicle, and comply with Veolia Environmental Health and Safety policies.
Provide field service support for Sievers Endotoxin and Bioburden instruments as needed.