Field Service Engineer 2

Lam Research•Taichung, AZ,US

About The Position

The Field Service Engineer works within Lam’s Customer Support Business Group, which provides customer support throughout the lifecycle of Lam equipment and aims to improve the performance, productivity, safety, and quality of customers’ installed equipment. The role supports the operational excellence of complex semiconductor equipment by responding to customer needs and collaborating with other teams. The engineer performs on-site repair, maintenance, installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites. The role also involves troubleshooting and diagnostics, maintaining service records, communicating equipment status and service opportunities to customers, and representing Lam as a subject matter expert. The engineer keeps current with semiconductor capital equipment and Lam products through learning, training, and certification. The position requires frequent domestic and international travel based on customer needs, work in a cleanroom while wearing required protective equipment, and flexibility to work varied shifts, compressed or alternative workweeks, overtime, and on-call as needed. Lam describes this as a graduate-eligible role.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and at least 2 years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services, and perform installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Troubleshoot equipment, conduct diagnostics, isolate issues to the component level, and take corrective action or request assistance to minimize downtime, interruptions, and malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.