Field Service Engineer

Rochester Midland Corporation • Fresno, CA

5d

About The Position

The Field Service Engineer provides advanced service and consultation for customers’ water-treatment application needs. The role performs advanced troubleshooting and optimization while maintaining high quality standards, and delivers the company’s value proposition to support recurring business, customer satisfaction, and long-term customer loyalty. The position provides customer application advice, installation and calibration support, mechanical service, technical training, and customer relationship management. It also supports business development, reporting, inventory management, safety, and service performance.

Requirements

• Minimum of 5 years of water treatment and/or related industry experience.
• Expert-level knowledge of water-treatment fundamentals, practices, and terminology.
• Deep knowledge of cooling, boiler, wastewater, and food sanitation.
• Proficiency in using monitoring and diagnostic tools.
• Ability to build professional customer presentations using MS Office tools and CRM software.
• Excellent presentation, verbal, and written communication skills.
• Analytical problem-solving skills.
• Planning, priority-setting, and time-management skills.
• Ability to work autonomously and succeed in a fast-paced environment.
• Quality- and detail-oriented approach.
• Teamwork and transparency in communication.
• Valid driver’s license.
• Ability to sit or stand for extended periods.
• Ability to move up to 60 lbs. by hand and 300 lbs. using a hand truck.
• Ability to climb stairs and ladders.
• Visual acuity necessary to use computers and electronic devices.

Nice To Haves

• Bachelor’s degree in chemistry, engineering, or a related field preferred.

Responsibilities

• Provide in-depth advice on customer applications to achieve optimal performance.
• Provide consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology.
• Service mechanical installations and ensure the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and other connected systems.
• Maintain and develop relationships with customers and key stakeholders alongside the sales account manager.
• Deliver customer technical training as required.
• Identify new business opportunities and transfer sales leads to the sales teams.
• Prepare comprehensive customer service reports according to RMC policies using RMC tools.
• Properly maintain company-owned equipment, including tools, instruments, safety equipment, and vehicle.
• Complete administrative requirements, including basic skills and safety training courses.
• Manage inventory and supplies required at customer sites.
• Meet service KPIs, including safety, productivity, and customer satisfaction.
• Ensure conditions for safe operations according to RMC and customer policies and procedures.
• Perform similar or related duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level