Field Service Engineer (Augusta, GA or Greenville, SC)
About The Position
The Field Service Engineer is responsible for customer satisfaction, including increasing throughput, decreasing downtime, performing regular preventive maintenance, and completing upgrades as directed by Beckman Coulter technical staff. The role serves as an advocate for internal and external customers and as a steward for the company. It reports to the Southeast Manager and is part of the Southeast Field Service Team. The position is eligible for remote work from home and covers customer sites in the Augusta, Georgia and Greenville, South Carolina areas and surrounding cities.
Requirements
- Associate’s degree in mechanical, electrical, or biomedical engineering, life science, or equivalent military experience.
- At least 1 year of experience solving problems, diagnosing issues, or troubleshooting challenges.
- Valid driver’s license with an acceptable driving record.
- Ability to travel to customer facilities within the assigned territory.
- Ability to travel overnight 25%–60%.
- Ability to occasionally lift, lower, and move up to 50 pounds, such as tools, replacement parts, and consumables.
Nice To Haves
- Previous laboratory or field service experience.
- Experience working in a regulated laboratory environment.
Responsibilities
- Service Beckman Coulter products at customer facilities.
- Cultivate customer relationships and support commercial initiatives.
- Address customer needs promptly, driving urgency and emphasizing a first-time fix through problem solving.
- Support increased throughput, reduced downtime, regular preventive maintenance, and upgrades as directed by Beckman Coulter technical staff.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Sales incentive pay eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
