Field Service Technician I - Augusta, GA
About The Position
The Field Service Technician I prepares rental and customer-owned medical products for patient use by cleaning and disinfecting equipment, performing operational function checks, and completing minor repairs on Baxter and non-Baxter products. The role performs electronic, hydraulic, and pneumatic troubleshooting and repairs, supports service-contract activities, and helps generate service revenue. The technician provides delivery, removal, and service support for products at service centers and customer accounts, maintaining timely and professional customer interactions. The position involves direct customer contact, safe operation of a company vehicle, and on-call support that may include customer visits. The field service team works in hospital and service-setting environments repairing medical devices.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED.
- Valid driver's license and acceptable driving record.
- Basic mathematical skills, including addition, subtraction, multiplication, and division.
- Ability to troubleshoot devices and repair malfunctioning components.
- Ability to use appropriate tools to make adjustments and repairs.
- Ability to load, unload, and remove medical products weighing up to 1,680 pounds.
- Ability to safely operate a company vehicle, including a box truck or company car.
Responsibilities
- Clean and disinfect medical products and perform operational function checks to ensure readiness for patient use.
- Perform minor repairs and troubleshoot electronic, hydraulic, and pneumatic systems on assigned products.
- Use appropriate tools to make required adjustments and repairs to malfunctioning components.
- Provide on-call coverage, potentially up to 24/7, including weekends and holidays, with customer account visits as needed.
- Deliver, remove, load, unload, and service medical products at service centers and customer accounts in a timely and professional manner.
- Generate service revenue and complete activities required under service contracts.
- Safely operate a box truck or company car, from a cargo van up to a 26,000-pound truck.
- Provide direct customer support and contact.
Benefits
- Dental insurance
- Medical insurance
- Vision insurance
- Paid time off
- Paid parental leave
- Basic life insurance
- Accident insurance
- Short-term disability insurance
- Long-term disability insurance
- Business travel accident insurance
- Employee Stock Purchase Plan (ESPP) with discounted stock purchases
- 401(k) Retirement Savings Plan with company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Family and medical leaves of absence
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
