Field Service Engineer - Cincinnati, OH

Sciton•Cincinnati, OH

About The Position

Sciton is seeking a Field Service Engineer based in Cincinnati, Ohio, to support customers throughout the region. This salaried, field-based role involves extensive travel, primarily locally and regionally. The engineer will install, maintain, and service advanced medical laser systems while providing responsive, high-quality technical support and building customer relationships. The role is suited to a hands-on technical professional who enjoys troubleshooting complex systems and is flexible with travel and scheduling. Sciton is a Silicon Valley-based developer of laser, light, and energy technologies for aesthetic and medical applications. The company has more than 500 employees worldwide and says it has been recognized as a USA TODAY Top Workplace for four consecutive years from 2022 to 2026. Its stated values include Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. The salary range is $100,000–$110,000. Sciton also offers participation in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including a 401(k) with matching.

Requirements

Bachelor’s or associate degree in Electronics, Laser Technology, or equivalent.
At least 2 years of experience in electronic system troubleshooting, technical support, customer service, or dispatch.
Strong customer service skills and a positive attitude.
Ability to communicate clearly and tactfully with others.
Experience troubleshooting electronic equipment and systems.
Proficiency in Microsoft Office.
Prioritization and multitasking skills.
Excellent communication, customer interaction, and phone interaction skills.
Flexibility with extensive local and regional travel and scheduling.

Nice To Haves

Medical device experience.

Responsibilities

Install, service, and maintain medical laser systems, including Nd:YAG, Er:YAG, and intense pulsed light systems.
Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
Provide front-line support to customers experiencing technical problems, drawing on technical troubleshooting and customer support experience.
Respond to service requests and ensure on-site repairs within 48 hours.
Manage and assist with shipping service parts to customer sites.
Collaborate with colleagues to establish, maintain, and update technical support processes and responses to common questions and problems.
Take initiative to support customer satisfaction and improve service department processes and procedures.
Build customer trust through integrity and accountability.
Partner with cross-functional Sciton departments to coordinate effective communication and support.