Field Service Engineer

TRUMPF•Farmington, CT

12d

About The Position

TRUMPF is a family-run high-tech company with nearly 19,000 employees at 71 locations worldwide, providing machine tools and laser technology. This position is responsible for installing, troubleshooting, maintaining, and repairing TRUMPF CNC machines while building and developing strong customer relationships. The role requires 100% nationwide travel, including overnight stays, occasional weekends, and international travel. The Field Service Engineer works with customers to keep equipment operating within expected tolerances and provides onsite training on machine operation and repair.

Requirements

Associate program or technical school degree in engineering principles, or a suitable combination of education and work experience.
Must have and maintain a clean, valid driver's license and driving record.
Ability to travel nationwide 100%, including overnight stays, occasional weekends, and international travel.

Nice To Haves

Experience with computer software, file management, electronics, digital circuits, wiring, mechanics, and hydraulics is helpful.

Responsibilities

Work closely with customers and machines to ensure equipment operates within expected tolerance.
Work with Product Support to obtain technical assistance and provide diagnostic feedback.
Use visual clues, computer programs, and diagnostic tools to diagnose machine difficulties.
Read and use company repair manuals and work orders when performing repairs, and offer suggestions for updating technical documentation when appropriate.
Assemble, install, and align equipment; clean, replace, or install parts to maintain machinery and equipment operation.
Accurately report technical conditions and machine information to PSG and management.
Interface with cross-functional teams, including applications, sales, engineering, and production.
Provide onsite customer training in machine operation and/or repair.
Submit organized, helpful service reports for each repair mission.

Benefits

401(k) with generous company match.
Comprehensive medical, dental, and vision benefits, with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
Tuition reimbursement and student loan guidance.
Paid family and parental leave programs, plus reproductive and family health resources.
Paid time off available from day one and 11 paid company holidays.
Company-paid life insurance at two times base salary, plus short- and long-term disability coverage.
Gym membership subsidy.
Employee referral bonuses.
Recognition awards.
Scholarship program for employees' children.