Field Service Engineer

Shimadzu Careers•Seattle, WA

23d

About The Position

Shimadzu Scientific Instruments is seeking a Field Service Engineer to provide service and support for analytical instrumentation. The role is responsible for repairing, maintaining, and verifying the performance of assigned products, including demonstration equipment and instruments returned by customers. The work is primarily performed through field service calls, with in-house bench repairs as needed and limited supervision. The position supports customers and field personnel by phone and requires local regional travel, including day and overnight trips. This is a full-time, non-exempt position based in Seattle, Washington. The starting salary range is $77,000 to $79,000 annually, paid semi-monthly. The position is eligible for overtime and double-time pay, an incentive plan equal to 10% of base salary based on company and service performance, and a possible discretionary year-end bonus. A company car with fuel card and a company-paid cell phone are provided. The role includes a comprehensive benefits package and paid time off.

Requirements

Associate degree in Electrical Engineering or Technology.
At least four years of experience repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Strong technical knowledge and understanding of analytical instrumentation technologies.
Excellent communication and customer relations skills.
Willingness to travel.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide daily repair and maintenance support for assigned products.
Perform in-house bench repairs as needed.
Primarily handle field service calls with limited supervision.
Travel within the local region, including day and overnight trips, to support customer needs.
Provide technical support by phone to customers and field personnel regarding repairs, maintenance, and installations.
Repair, maintain, and verify the performance of assigned products, including demonstration equipment and instruments returned from customers.

Benefits

Matching 401(k) and profit-sharing program.
Flexible Spending and Health Savings Accounts.
Tuition assistance for graduate and undergraduate education.
Pet insurance.
Optional identity theft, prepaid legal, and critical care buy-up insurance.
Company-paid life insurance.
Short-term disability program; after one year of employment, the company covers 100% of monthly premiums.
10 paid vacation days in the first year.
8 paid personal days in the first year, except California and Puerto Rico residents receive state-mandated sick leave instead.
8 paid scheduled holidays and 3 paid floating holidays in the first year.
Incentive plan equal to 10% of base salary, based on company and service performance and paid semi-annually.
Potential discretionary year-end bonus based on overall company performance.
Company car with fuel card; personal use entails a $55 deduction per pay period.
Company-paid cell phone, which remains company property but may be used for personal purposes.
Additional compensation through an incentive and/or commission plan for service, technical support, marketing, and sales roles.
Cost-of-living adjustment for employees residing in Connecticut, Massachusetts, New Jersey, and California.