Field Service Engineer (Territory: Marlborough, MA)

Danaher Corporation•Boston, MA

9d•$38 - $41•Remote

About The Position

The Field Service Engineer installs, maintains, and repairs laboratory instruments to ensure optimal performance and minimize downtime. The role provides on-site technical support, preventive maintenance, and customer service to clinical and research laboratories. Based remotely from home, the position covers the New England territory and is part of the Field Service team located in Marlborough, Massachusetts. It reports to the Field Service Manager. The role involves 100% travel within the assigned territory, with limited overnight travel and possible support outside the territory.

Requirements

Associate degree, preferably in a technical, biomedical, instrumentation, electrical engineering, or related field, or equivalent military experience.
At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Demonstrated ability to manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, preventive maintenance, and corrective actions while meeting company performance and compliance requirements.
Ability to travel 100% within the assigned territory, with limited overnight travel and additional support outside the territory as required.
Current valid driver’s license and a good driving record over the last three years.
Ability to lift, lower, and carry up to 50 pounds unassisted.
Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit or stand for extended periods; reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.

Nice To Haves

Previous field service experience in medical devices, biotechnology, or other highly regulated industries.
Customer-facing experience in high-pressure hospital or laboratory settings.

Responsibilities

Troubleshoot, install, validate, modify, perform preventive maintenance on, and repair Beckman Coulter equipment.
Provide efficient, high-quality customer service and technical training on products.
Maintain accurate customer service logs and internal service records, order repair parts, and meet cycle-time expectations.
Use OBI, Salesforce, and SharePoint for service call planning and to advance team goals.
Communicate with internal and external customers at various levels, recognizing and addressing their needs.
Assist with training newer Field Service Engineers.
Manage a dynamic service schedule and independently complete service documentation, preventive maintenance, and corrective actions while meeting performance and compliance requirements.
Travel throughout the assigned region and provide additional support outside the territory as required.