Field Service Engineer
About The Position
The Field Service Engineer is a customer-facing member of the support team responsible for ongoing support of active customer sites. The role focuses on the AutoStore product and may also include third-party systems and integrations specific to a customer site. The engineer helps maintain system availability and stability, resolve technical issues, and foster customer satisfaction and strong customer relationships. The position involves remote support and on-site work, training, commissioning and testing, documentation, an on-call rotation, and travel to project sites. Travel is estimated at 30–40%, with some trips lasting about a week.
Requirements
- Strong communication skills.
- Strong customer service skills.
- Strong technical skills.
- Strong organizational skills.
- Strong troubleshooting skills.
Responsibilities
- Support active customer sites to achieve the highest possible system availability and stability.
- Occasionally commission and test all hardware and software aspects of the AutoStore system before customer handover.
- Troubleshoot and resolve customer support issues remotely through the ticketing system and on-site at customer locations.
- Create detailed documentation for internal and external contacts covering best practices, standard operating procedures, and issue-resolution techniques.
- Provide initial and as-needed training to customer end users and maintenance personnel on AutoStore and Kardex-supplied subsystems.
- Occasionally support customers during a project's ramp-up period.
- Participate in an on-call rotation and accommodate customer needs outside standard business hours, including late nights or weekends.
- Travel to project sites, with some trips lasting about a week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
