Field Service Engineer II - Semiconductor

Canon U.S.A., Inc.•Hillsboro, OR

10d•$29 - $44•Onsite

About The Position

The Field Service Engineer II provides customer support for onsite installation, repair, and maintenance of photolithography semiconductor equipment, primarily in Hillsboro, Oregon. The role supports new technology and process improvement in a pre-production environment. It includes after-hours phone support and may involve a compressed work week, requiring flexibility to change schedules. This is a customer-facing position that requires compliance with customer policies and protocols. The position is full-time and on site at assigned offices, worksites, or territories on scheduled workdays. The role may involve domestic and international travel and requires a valid driver's license and an acceptable driving record. Work is performed largely in a cleanroom, wearing a full cleanroom suit, face mask, gloves, and safety glasses. The anticipated pay rate is $29.20–$43.73 per hour.

Requirements

High school diploma, GED, or equivalent experience.
At least 3 years of experience in a related field, such as semiconductor manufacturing equipment.
Hands-on mechanical skills.
Hands-on experience with electronic testing tools.
Ability to work independently on equipment and collaboratively with other engineers in challenging situations.
Excellent troubleshooting, verbal communication, and written communication skills.
Ability to travel and work flexible schedules, including after-hours phone support and potentially a compressed work week.
Comfort working in a cleanroom environment for most of the day while wearing a full cleanroom suit, face mask, gloves, and safety glasses.
Valid driver's license and acceptable driving record; must comply with company safety guidelines and policies when driving for company business.
Ability to lift up to 30 pounds individually; assistance may be available for lifting more than 30 pounds.
Ability to perform substantial standing, walking, typing, grasping, talking, and hearing, and occasional kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or a ladder.
Close visual acuity, with or without corrective lenses, for extensive reading, visual inspection of small defects and parts, machine operation, use of measurement devices, and close-up assembly or fabrication.
Legal authorization to work in the United States; applicants must reside in the United States at the time of hire. The company will not pursue or support visa sponsorship.

Nice To Haves

Associate or bachelor's degree in a related field.
One to two years of related experience, such as a field service engineer or technician role at a semiconductor equipment company or a technical engineering position.
Knowledge of the Linux operating system for system operation and troubleshooting.
Experience or knowledge in optics, lasers, software, robotics, precision mechanical skills, or chemicals.
Customer support experience.

Responsibilities

Check and maintain system equipment within factory-standard specifications.
Instruct customers in the operation and maintenance of system equipment.
Perform repair maintenance or unit replacement according to factory procedures, independently and with others.
Provide technical support and respond to questions about operating procedures, equipment malfunctions, and other technical issues to minimize downtime and support positive customer relations.
Identify and report equipment errors and status updates related to performance issues to aid troubleshooting and maintenance.
Maintain accurate activity documentation and provide periodic reports.
Work with other field technicians to troubleshoot and service equipment.