Field Service Engineer

Nomad Digital•Hayward, CA

7d•Onsite

About The Position

We’re currently recruiting for a Field Service Engineer to provide mobile network solutions across the rail sector, including fault repair and testing. The role will build on your existing networking skills and introduce you to both in-house and third-party technologies. We’re looking for an individual with a minimum of three years’ IT support or engineering maintenance experience who is flexible and willing to travel. The role operates on a rotational shift basis, including nights and weekends, to meet the demands of the rail environment. Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy. When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Requirements

Minimum of three years’ IT support or engineering maintenance experience
Flexible and willing to travel
Exceptional troubleshooting, testing and problem solving skills
Demonstrable IP Networking knowledge
Experience and knowledge of 802.11 technology
Demonstrable experience with RF technologies
Client facing skills are essential
Good planning, co-ordination and proven hands-on experience
Experience working remotely and unsupervised
Experience of working with SLAs
IT / Wifi or Cellular Networking background
Working knowledge of Microsoft products including Excel and Outlook
Customer focussed
Ability to organise and prioritise workload and meet deadlines
Ability to undertake hardware and software upgrades and failure replacements
Responsible for configuring and implementation equipment
Responsible for building test specifications and undertaking test cycles
Managing the handover to client or in-house support staff including training
Troubleshooting and 3rd line support
Responsible for factory acceptance testing and on-site acceptance testing
Good communication both written and verbal
Ability to learn new technical skills quickly and retain the knowledge
Proactive individual with a passion to deliver a high quality service
Wants to learn new technical skills and utilise these skills
Ability to multi-task and switch between tasks without losing track of promises and deadlines

Nice To Haves

Experience in working in the railroad and train industry is preferred
Ideally experience in the rail environment with an appreciation of rolling stock regulations
Previous experience working as a 2nd line field technical support desirable (not from an office)
Health and Safety certificate for the rail sector desirable
Knowledge of Linux based systems and CLI desirable, including scripting
Knowledge of Root Cause Analysis techniques and ability to apply them to real world scenarios

Responsibilities

Troubleshooting, testing and problem solving skills while maintaining a business level view towards resolution
Termination of industrial ethernet cabling
Dealing with the RMA of faulty equipment and maintaining spare parts inventory
Device configuration including Routers, Access Point and Switches
Client facing skills with good planning, co-ordination and proven hands-on experience
Working remotely and unsupervised in cooperation with other remotely based engineering teams
Work will be undertaken on a customer equipment availability basis, necessitating the need for a flexible approach to day, night and weekend working
Working with SLAs
Receiving and updating incidents via a Trouble Ticket tool
Travelling in and around the Bay Area to various depots
Troubleshoot and undertake cause analysis reviews to determine faults
Undertake hardware and software upgrades and failure replacements where appropriate
Configuring and implementation equipment to match the design objectives and timelines
Building test specifications and undertaking test cycles
Managing the handover to client or in-house support staff including training
In-house installation and experience in proof of concept and rollout of various network products
Troubleshooting and 3rd line support to In-house and 3rd party customers
Factory acceptance testing and on-site acceptance testing within specified timelines
Liaise with manufacturers to resolve hardware and software issues
Work with equipment that has been removed and suspected that it is faulty and undertake testing to determine if the equipment needs to be returned to the manufacturer for replacement/resolution