Field Service Engineer

Mettler Toledo

12d

About The Position

The Field Service Engineer troubleshoots and repairs industry-related products independently, addresses first-line customer concerns, performs calibrations and preventive maintenance, and provides basic end-user training. The role works with scheduling and service support teams to complete assignments on time, meet customer uptime requirements, achieve targets while controlling expenses, and promote service and product sales. It also maintains assigned inventory and the company vehicle, follows safety and quality policies, completes required paperwork and timekeeping, records service activities and orders materials through Device Service Management (DSM), and fosters professional customer relationships and collaboration with colleagues. The position is part of METTLER TOLEDO’s Process Analytics division, which produces analytical measurement solutions for industrial manufacturing processes, including liquid, ultrapure water, and gas process analytics. Applications include measurements in biopharmaceutical and biotech fermentation, chemical production, and beer production.

Requirements

High school diploma or GED, with aptitude in engineering, electronics, instrumentation, technology, or computer science, or equivalent education and experience in technical support, troubleshooting, or installation of electronics or electromechanical technology.
Ability to speak and present ideas to a large group.
2–4 years of experience in a METTLER TOLEDO Process Analytics field service technician role, or 2–3 years of hands-on mechanical experience in a relevant field, including electromechanical and/or pneumatic systems.

Nice To Haves

Associate degree (AA) with a technical major or equivalent from a two-year college, related job experience, or an equivalent combination of education and experience.
Customer-facing or field service experience.

Responsibilities

Troubleshoot and repair industry-related products without assistance.
Resolve first-line customer concerns and help address invoicing issues when applicable.
Perform calibrations and preventive maintenance according to METTLER TOLEDO procedures and customer requirements.
Provide basic end-user training.
Coordinate with the Scheduling Analyst and Service Support Team as needed.
Achieve assigned targets while controlling expenses.
Ensure the company vehicle is serviced and maintained according to fleet requirements and policies.
Promote and sell services and products, and submit sales leads commensurate with experience.
Maintain assigned inventory levels and ensure appropriate accuracy and control of stocked items.
Comply with company and customer safety and quality policies and procedures.
Complete work assignments on time and help meet customer uptime requirements.
Accurately complete and submit required paperwork daily using a company-issued laptop PC.
Maintain professional relationships with external and internal customers, sales staff, technicians, and other leaders.
Complete Kronos timekeeping daily and enter punches as each activity occurs.
Use Device Service Management (DSM) to order materials for assignments and record related activities promptly.
Promote collaboration and teamwork with field and service support colleagues.