2027 Field Service Engineer - New College Graduate Rotational Program - Bachelor's Degree

Applied Materials • Phoenix, AZ

5d • Onsite

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. As a Field Service Engineer, you'll quickly solve high-value problems for customers. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team. As a member of the Field Service Engineer Program, you will participate in a blended learning environment where you will receive FSE certification through hands-on equipment training on Applied’s broad portfolio of products. The Field Service Engineer Program promotes a broad, career-growth foundation. Your quick exposure to Applied Materials’ suite of digital tools and technologies, internal operations, customer requirements, and project presentations will prepare you for successful future career growth.

Requirements

• Graduating with a Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing, or a related field.
• Candidates must be fully authorized to work in the US.
• Ability to read and interpret electrical and mechanical schematics
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills, with an emphasis on documenting details
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Strong interpersonal skills with an emphasis on building trust

Nice To Haves

• Up to 1 year of work experience, military technical training, or an internship in customer/field service support, or a related technical field
• Experience diagnosing and resolving basic technical challenges
• Any relevant project management experience is beneficial

Responsibilities

• Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
• Follow procedures learned during training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
• Complete required job documentation, safety training and procedures for processing parts
• Professionally represent Applied Materials to the customer, using a “customer first” mindset
• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
• Utilize analytical skills to review data and devise practical solutions to solve real-time customer problems
• Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues
• Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service

Benefits

• Supportive work culture that encourages learning, development, and career growth
• Empowerment to push boundaries and learn every day
• Programs and support for personal and professional growth
• Care for employees at work, at home, or wherever they may go
• Comprehensive benefits package
• Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level