Rotational Field Service Technician

NOV Inc.•Casper, WY

3h•Onsite

About The Position

This role involves traveling to customer sites to install, commission, test, calibrate, and support NOV products and systems. The technician will also train customers on equipment operation, perform field upgrades, troubleshooting, and maintenance. Providing technical support, resolving customer issues, and communicating field observations are key aspects of the position. Maintaining a high level of customer service and representing NOV professionally in the field are essential.

Requirements

High School Diploma or GED required.
Candidate must satisfy all internal driver eligibility requirements, including compliance with company policies, licensing standards, and driving record criteria.
Strong communication, customer service, and problem-solving skills.

Nice To Haves

Associate degree in a technical field or equivalent experience preferred.
Minimum of 2 years of technical, mechanical, electrical, or field service experience preferred.
Knowledge of oilfield equipment, software, and hardware systems preferred.
Electrical troubleshooting experience is a plus.

Responsibilities

Travel to customer sites to install, commission, test, calibrate, and support NOV products and systems.
Train customers on the safe and proper operation of equipment and software.
Perform field upgrades, troubleshooting, and maintenance of hardware and software systems.
Provide technical support and resolve customer issues in a professional and timely manner.
Communicate field observations, equipment performance, and customer feedback to internal teams.
Maintain a high level of customer service while representing NOV in the field.
Conduct field installations, calibrations, inspections, and functional testing of sensors and systems.
Perform software and hardware upgrades on customer equipment.
Diagnose and troubleshoot mechanical, electrical, and system-related issues.
Complete service reports, billing documentation, inventory transactions, and other required paperwork accurately and on time.
Maintain company tools, equipment, and inventory assigned for field operations.
Coordinate with customers and internal departments to ensure successful project execution.
Follow all company safety policies, procedures, and customer site requirements.
Participate in on-call support as required.
Perform other duties as assigned.