Field Service Engineer - Atlanta, GA M/F/X

Quantum Surgical

16h•$100,000 - $120,000•Onsite

About The Position

As a Field Service Engineer, you will install, maintain, troubleshoot, and repair Precision IO Group robotic guidance and microwave ablation systems at customer sites throughout the greater Atlanta metropolitan area. You will be the primary technical contact for hospital and surgical center customers, helping ensure system uptime, regulatory compliance, and a positive customer experience. Working with Sales, Clinical Education, and Technical Support, you will perform preventive maintenance, software and hardware upgrades, and emergency service calls. You will document service activity in accordance with the company quality system and applicable regulatory requirements, including FDA and ISO 13485 requirements. This field-based, customer-facing role requires technical aptitude, independent judgment, and management of a dynamic service schedule across multiple accounts. Travel may reach 50–75% of the time, domestic or international as applicable.

Requirements

Associate’s or Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related technical field; equivalent military or field service experience will be considered.
At least 3–4 years of field service, biomedical equipment, or capital equipment support experience.
Strong troubleshooting skills across mechanical, electrical, software, and networked systems.
Ability to read schematics and technical documentation.

Nice To Haves

Strong working knowledge of robotic surgical systems, capital medical equipment, or related electromechanical systems.
Experience in the medical device or healthcare technology industry.

Responsibilities

Install, calibrate, and maintain robotic guidance and microwave ablation systems at customer sites across the Atlanta metropolitan area.
Perform preventive maintenance, software and hardware upgrades, and calibration according to manufacturer specifications.
Respond to service requests and troubleshoot hardware, software, and network issues to minimize downtime and support readiness for scheduled procedures.
Document service activities, parts usage, and customer interactions in the field service management system in compliance with FDA and ISO 13485 quality system requirements.
Partner with Sales, Clinical Education, and Technical Support to support installations, in-servicing, and customer satisfaction in the assigned territory.