x) - North America

Qlar•Chicago, IL

5h•Onsite

About The Position

As Field Service Engineer for the North American region, you will ensure reliable installation, commissioning, maintenance, and repair of Qlar systems and equipment at customer sites. The position is field-based, and candidates may be located anywhere in the U.S.; Qlar also has a modern office in Chicago, Illinois. You will collaborate closely with Customer Support and Service Teams in Europe and report directly to the Senior Vice President Aftermarket. The role includes diagnosing technical faults, identifying root causes, implementing corrective actions, and supporting troubleshooting, retrofits, upgrades, acceptance testing, system optimization, and technical alignment. You will train customers in operating and maintaining systems, document service work and expenses, identify opportunities for spare parts and service offerings, and work effectively with international teams. Regular travel throughout North and Latin America is required, with occasional other international assignments possible.

Requirements

At least 5 years of professional experience in field service, installation, and maintenance in a technical or industrial environment.
Technical education or a degree in electrical engineering, mechanical engineering, mechatronics, or a comparable field.
Ability to work independently and solve technical issues at customer sites.
High customer orientation and strong communication skills.
Willingness to travel regularly throughout North and Latin America, with occasional other international assignments possible, and to work flexibly in changing environments.

Nice To Haves

Experience with industrial weighing and dosing systems.
Experience with fieldbus communication.
Additional languages.

Responsibilities

Install, commission, service, maintain, and repair systems and equipment.
Diagnose technical faults, analyze root causes, and implement corrective actions independently.
Troubleshoot and perform repairs, retrofits, and upgrades to maintain high system availability.
Support acceptance tests, system optimization, and technical alignment activities according to qualifications and area of expertise.
Train and instruct customers in the operation and maintenance of systems.
Accurately document service activities, including measurement reports, fault logs, service reports, assembly reports, and travel expense reports.
Identify sales opportunities for spare parts and service-related offerings.
Collaborate with international teams and contribute to effective cross-cultural cooperation.