Field Service Engineer (North America)

Vitrolife Group • Philadelphia, PA

19h

About The Position

Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States, preferably Pennsylvania. The role supports customers throughout North America by installing, maintaining, troubleshooting, and repairing advanced fertility laboratory equipment. The Field Service Engineer serves as a technical partner to help ensure equipment performance, reliability, and customer satisfaction. This is a full-time position with nights and weekends available for an on-call rotation with other service team members. Travel is extensive, with a minimum of 80% required.

Requirements

• Associate degree in a technical or engineering program.
• At least 1–2 years of experience in a technical or engineering role.
• Hands-on experience with hardware assembly and software configuration.
• Familiarity with IT troubleshooting, networking, and system integration.
• Strong understanding of electromechanical systems, including pneumatics.
• Advanced PC knowledge, including hardware assembly, software setup, and networking.
• Ability to diagnose and resolve technical issues across IT and laboratory equipment.
• Professional appearance and communication in customer-facing settings.
• Organized, logical, detail-oriented problem-solving approach.
• Ability to follow protocols and ask clarifying questions when needed.
• Ability to work independently and manage extensive travel schedules.

Nice To Haves

• Bachelor’s degree in engineering or a related field.
• Four to eight years of experience in technical service, engineering, or equipment repair.
• Experience with electronic or pneumatic systems.

Responsibilities

• Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems.
• Install capital equipment at customer sites according to specifications.
• Troubleshoot and repair Vitrolife Group capital equipment remotely and onsite.
• Provide timely, professional technical support to customers and internal teams.
• Document service activities and maintain accurate records.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Maintain customer satisfaction through proactive communication.
• Travel extensively to support installations, service calls, and training.

Benefits

• Paid time off and 10 paid holidays.
• 401(k) with employer match.
• Medical, dental, and vision coverage.
• IVF coverage to support family-building needs.
• GAP insurance.
• Basic life and AD&D coverage.
• Short- and long-term disability coverage.
• Optional AFLAC supplemental policies.
• Employee Assistance Program (EAP).
• Flexible Spending Account and Health Savings Account.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree