Field Service Engineer

IBA (Ion Beam Applications)•Boston, MA

7d•$65,000 - $90,000

About The Position

IBA is hiring a Field Service Engineer for its Accelerators team. The role involves installing, maintaining, testing, debugging, and repairing IBA systems, equipment, and technical tools at Proton Therapy customer sites worldwide, with a particular focus on the accelerator component. The engineer helps deliver reliable products on schedule and to quality, performance, and customer-satisfaction requirements, and represents IBA through specialist technical knowledge. The position also includes training less experienced colleagues and accurately documenting interventions in the CMMS. Travel may reach 60% of working time, mostly including weekends, and different shift times may be required.

Requirements

Bachelor’s or Master’s degree in Electro-mechanics, or equivalent experience.
Proven experience in root-cause analysis and ability to lead large-scale system troubleshooting.
Very good oral and written English skills.
Very good communication skills with customers and the IBA team.
Driven, proactive, hands-on approach.
Ability to organize work autonomously and take initiative.
Team-player approach.
Willingness to travel up to 60% of the time, including mostly weekends.
Willingness to work different shift times when necessary.

Responsibilities

Install equipment and systems according to defined plans, procedures, timelines, and operating processes.
Debug equipment and systems, report bugs to the Development Team, and test them against specifications.
Maintain equipment and systems according to the maintenance schedule.
Repair equipment and systems and take the necessary actions to resolve problems.
Help deliver a reliable working product within defined timelines and quality, performance, and customer-satisfaction requirements.
Train less experienced colleagues to use equipment and systems properly and safely.
Document and report interventions and actions in CMMS accurately and with the required level of detail.

Benefits

Profit sharing, time-based compensation, “above & beyond” award, and referral rewards.
Life and AD&D insurance equal to 1x annual salary.
Short- and long-term disability coverage at 80% and 60% of pay, respectively.
Medical, dental, and vision premium subsidies.
Health Savings Account and Health Reimbursement Account contributions.
Wellness incentives up to $500 per year.
401(k) match up to 4%.
10 weeks of fully paid parental leave.
Paid time off: 7 personal days and 10 PTO days in the first year.
Tuition reimbursement and development support.
Emergency travel and employee assistance.
Optional voluntary life insurance, prepaid legal services, and flexible spending accounts.