Field Service Engineer

PBS Biotech•Camarillo, CA

12d•$74,500 - $116,200•Onsite

About The Position

PBS Biotech is seeking a Field Service Engineer to join their Commercial team in Camarillo, California. This role is for a hands-on technical problem solver who enjoys working with customers, solving complex equipment challenges, and supporting technology that advances the bioprocessing industry. The Field Service Engineer will serve as a technical liaison for PBS bioreactor systems, supporting installations, IQ/OQ, preventative maintenance, troubleshooting, service documentation, and technical issue resolution. This position involves close collaboration with customers and internal teams (Quality, Engineering, Manufacturing, Commercial) to ensure excellent service and drive product improvements. It is an excellent opportunity for individuals with experience in electromechanical equipment, bioprocess systems, field service, or technical support who enjoy travel, collaboration, and direct customer impact.

Requirements

Bachelor’s degree preferred in Mechanical Engineering, Electrical Engineering, or a related technical discipline, with a minimum of 5+ years of relevant work experience with electromechanical equipment manufacturers.
In lieu of a Bachelor’s degree, 7+ years progressively responsible, directly related technical experience involving the installation, maintenance, troubleshooting, repair, and/or servicing of complex electromechanical equipment. Relevant technical education, certifications, or specialized training may also be considered as part of the equivalent experience.
Hands-on experience with bioprocess equipment, including a solid understanding of bioreactor functions, components, and operation.
Strong interpersonal and customer service skills, with the ability to establish effective working relationships with customers and internal stakeholders.
Excellent written and verbal communication skills in English.
Willingness and ability to travel domestically and internationally approximately 25% of the time, with additional travel as required based on business needs.
Ability to work independently with minimal supervision and collaboratively within a multi-functional team.

Nice To Haves

Prior customer-facing field service or technical support experience with electromechanical equipment preferred.

Responsibilities

Perform scheduled on-site services, including IQ/OQ, system installation, preventative maintenance, troubleshooting, and resolution of PBS bioreactor hardware- and software-related issues through calls, emails, and on-site visits, ensuring timely execution, professional customer support, and accurate documentation.
Support customer complaint investigations and product feedback processes by gathering field data, documenting findings, communicating relevant customer input to internal teams, and collaborating with Quality, Engineering, and Manufacturing to identify root cause and corrective actions.
Serve as a backup internal resource for developing user requirements for product development and communicating applicable customer feedback to internal teams.
Develop, maintain, and contribute to field service documentation, including procedures, service reports, work instructions, technical documentation, and investigation reports, ensuring records are clear, accurate, and complete.
Provide necessary training for onboarding new Service Engineers.
Maintain and manage the tool sets assigned for bioreactor testing and field services.
Lead bioreactor configuration for all new units.