Field Service Engineer

ITW•East Honolulu, HI

13d•$28 - $36•Onsite

About The Position

The Field Service Engineer (FSE) services Loma Systems metal detection, X-ray, and checkweighing products at customer sites throughout the USA. The role provides field support in accordance with company policies and procedures while delivering exceptional customer service and promoting Loma Systems. The FSE commissions, tests, calibrates, maintains, and repairs equipment; documents service work; manages parts and company property; and provides on-site customer training. The position requires extensive travel, independent work, customer communication, and participation in weekend on-call and after-hours phone support. Compensation is $28.00–$36.00.

Requirements

High school diploma required.
At least 3 years of experience in a technical capacity or 4 years of military experience required.
Knowledge of and experience working with electrical systems.
Experience diagnosing, troubleshooting, and repairing electro-mechanical equipment and identifying root causes.
Ability to read, comprehend, and interpret complex technical information, including mechanics, electronics, schematics, and electrical diagrams.
Professional communication skills and ability to resolve customer issues and defuse conflict.
Willingness and ability to learn a diverse set of products and continually improve product knowledge.
Strong ability to use electronic test equipment such as multimeters.
Ability to adapt to change in a fast-paced environment and take a hands-on approach to problem-solving.
Ability to work independently with little supervision and manage difficult, high-pressure customer situations.
Proficiency with office software applications.
Ability to work overtime.
Valid passport and driver’s license, with a good driving record.
Ability to travel extensively, approximately 80% or more, as required.
Ability to work in tight spaces and environments that may regularly be noisy, odorous, dusty, cold, or hot.
Ability to regularly lift and/or move up to 60 pounds.
Ability to stand for long periods and regularly walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions.

Nice To Haves

Associate degree from a technical school.
Field travel experience.

Responsibilities

Travel to customer sites and provide efficient field support.
Verify that machines operate at peak efficiency through proper calibration and testing.
Commission and test machines using certified test procedures; perform preventive maintenance and emergency service at customer sites.
Accurately document and report service activities, including Electronic Service Reports, Calibration Reports, and Expense Reports, according to company procedures.
Promote additional Loma products and offerings, including service contracts, new equipment, and spare parts kits.
Provide timely feedback on equipment reliability and design.
Maintain a satisfactory parts inventory and requisition additional parts as needed.
Maintain company property, including laptop, cell phone, safety equipment, and tools, in good working condition.
Follow safe working practices and procedures.
Conduct on-site training to help customers’ personnel operate equipment properly.
Hold customer meetings, including scope and exit meetings.
Participate in weekend on-call rotations and provide after-hours phone support.
Communicate technical issues between the field and internal office support staff.
Attend refresher training and FSE meetings to support continuous improvement of technical and non-technical skills.
Carry out other tasks assigned by the supervisor that are essentially related to the position’s duties.