Field Service Engineer Plasma Technology West Coast Region

Oxford Instruments Plc•Concord, MA

8d•$53 - $60•Remote

About The Position

Oxford Instruments Plasma Technology is hiring a customer-facing Field Service Engineer to support customers developing semiconductor devices and other advanced technologies. This remote role supports customers in the San Francisco Bay Area and is open to candidates across North America who can travel to the West Coast region. Candidates must live within approximately 60 minutes of a major airport to support frequent customer-site travel. The engineer will install, commission, maintain, troubleshoot, and optimize plasma etch and deposition systems, including RIE, ICP, CVD, ALD, ALE, and ICP-CVD technologies. The role involves working directly with customers and collaborating with engineering teams and technical specialists to ensure system performance, customer acceptance, uptime, and satisfaction. The position requires extensive independent travel, cleanroom work, and hands-on technical support.

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Physics, or eight years of hands-on field service engineering experience in semiconductor equipment service.
At least three years of field service experience within the semiconductor industry.
Strong experience supporting plasma etch and/or deposition equipment.
Familiarity with cleanroom environments and semiconductor manufacturing processes.
Hands-on experience with vacuum systems, including turbo, cryo, and roughing pumps.
Experience troubleshooting 208V electrical systems and 24V control circuits.
Strong understanding of RF power systems and inductively coupled plasma (ICP) technology.
Working knowledge of semiconductor processes including RIE, PECVD, ICP, and ALD.
Ability to interpret electrical, mechanical, pneumatic, and process schematics.
Experience using diagnostic and calibration tools in a semiconductor environment.
Valid driver's license and passport, and ability to travel independently.
Ability to travel extensively (90%) Monday through Friday across North America.
Comfort working in cleanroom environments and confined spaces.
Ability to safely lift and handle equipment weighing up to 50 lbs.
Strong manual dexterity and attention to detail.
Clear communication, customer service, relationship-building, organization, safety, and professionalism.
Ability to work independently and in teams, adapt, take initiative, and commit to continuous learning.

Nice To Haves

Familiarity with other similar platforms, vacuum systems, and components.
Experience calibrating and optimizing APCs and MFCs.
Knowledge of advanced vacuum and process control technologies.

Responsibilities

Lead installation and commissioning of plasma etch and deposition systems, including RIE, ICP, CVD, ALD, ALE, and ICP-CVD technologies.
Ensure systems meet customer specifications, process requirements, and cleanroom standards; verify readiness and support customer acceptance.
Perform preventive and corrective maintenance on semiconductor equipment.
Diagnose root causes of technical issues, implement long-term solutions, and validate repairs against vacuum, process, and performance specifications.
Serve as a technical advisor to customers, provide operator training and technical guidance, and deliver responsive support.
Investigate and resolve hardware, electrical, vacuum, RF, pneumatic, and software-related issues.
Use diagnostic equipment such as vacuum leak detectors, RF power meters, DVMs, LCR meters, and multimeters.
Provide remote support when needed to minimize customer downtime.
Perform system calibrations, upgrades, and performance enhancements.
Support installation of components including pumps, RF generators, APCs, MFCs, PLCs, and control systems.
Maintain accurate service documentation and share knowledge across teams.