Senior Field Service Technician (West Region)
About The Position
The Senior Field Service Technician executes medium- to high-complexity service work in accordance with work instructions and ABB guidelines, delivering excellent customer service and identifying opportunities to improve the performance of installed systems and customer operations. This remote role contributes to ABB’s Electrification Service division and is based in the Vancouver, Washington area. It involves hands-on project execution for power delivery equipment, including startup, commissioning, troubleshooting, engineering, design, and repair. The technician may lead outages and direct field engineers, technicians, contractors, and craft labor. Domestic travel may reach 75%. The role reports to the Field Service Manager.
Requirements
- High school diploma or GED.
- At least 5 years of relevant field engineering experience.
- Technical skills in testing power distribution and delivery equipment, including low- and medium-voltage breakers, switchgear, relays, and transformers.
- Experience repairing and refurbishing low- and medium-voltage circuit breakers.
- Must already have U.S. work authorization permitting employment with ABB; employment visa sponsorship is not available.
Nice To Haves
- Experience with OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Schweitzer relays.
- Experience testing, commissioning, starting up, and troubleshooting medium-voltage synchronous machines, including excitation systems, control systems, and programmable logic controllers.
- Knowledge of the industrial customer base in the geographical area.
Responsibilities
- Conduct work in compliance with ABB HSE requirements, ABB Way, and applicable safety manuals and policies.
- Execute projects involving startup, commissioning, troubleshooting, engineering, design, and repair of power delivery equipment and controls.
- Lead outages with field engineers, technicians, and contractors, including performing project management or site leadership duties.
- Plan, organize, and perform multifunctional field assignments, directing the work of other field engineers and craft labor as required.
- Develop and expand technical knowledge and expertise in current engineering and industry standards.
- Plan, prepare, and/or deliver internal and external training on field engineering or product knowledge.
- Complete administrative and project-control tasks, including technical and customer reports, material orders, quotations, job status reports, timesheets, expense tracking, and cost control.
Benefits
- Choice of two medical plan options, including a PPO or a high-deductible plan with a Health Savings Account.
- Choice of Core or Core Plus dental plan.
- Vision benefit.
- Company-paid life insurance equal to 2x base pay.
- Company-paid AD&D equal to 1x base pay.
- Short-term disability coverage for up to 26 weeks, company-paid.
- Long-term disability coverage at 60% of pay, company-paid, with an option to increase coverage to 66 2/3% of pay.
- Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Parental leave for up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan.
- 11 paid holidays.
- Vacation under a permissive time-away policy for salaried exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
