Field Service Engineer - Central Region

3D Systems • Rock Hill, SC

10d • $27 - $34 • Onsite

About The Position

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. The role provides hands-on technical service, including installation, relocation, repair, and preventative maintenance. This is a field-based position requiring travel to customer sites throughout the central region of the United States. Ideal candidates will reside within commuting distance of southeast Michigan or Ohio.

Requirements

• High school diploma required.
• Proficient in troubleshooting, configuration, installation, and repair of electronic systems and computers, with solid mechanical aptitude.
• Knowledge of electromechanical device repair and attention to detail.
• Skills in organization, problem solving, and customer relations.
• Exceptional interpersonal and communication skills in a business environment, and commitment to professionally representing 3D Systems with customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Travel required; valid driver’s license and clean driving record.
• Ability to frequently climb, balance, stoop, kneel, crouch, reach, sit, and talk.
• Ability to handle objects weighing up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Work may involve equipment with electrical hazards, high-power lasers, and metal alloy powders, which can cause health hazards or injuries if handled incorrectly.

Nice To Haves

• Associate degree from a technical school or related field.
• Military training.
• Three or more years of related experience preferred.

Responsibilities

• Perform equipment repairs for customers, demonstrating familiarity with each customer’s warranty and contract status.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers’ proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Understand the significance of the Customer Service Engineer’s role in enhancing the customer experience.

Benefits

• Company-paid holidays and paid time off (PTO) with a flexible working schedule.
• 401(k) plan with employer matching contribution.
• Medical, dental, and vision coverage.
• Company-paid short-term and long-term disability insurance.
• Company-paid basic life insurance.
• Talent programs that support employee growth and development.
• Employee Resource Group program, Employee Recognition program, and 3D Gives Back program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED