Field Service Engineer

Block Imaging Parts & Service LLC•Austin, TX

12d•$80,000 - $120,000

About The Position

This role delivers technical service and support to medical imaging customers. The Field Service Engineer installs, inspects, tests, troubleshoots, calibrates, repairs, and maintains X-ray and ultrasound equipment to ensure optimal performance and compliance with operational and safety standards. Working independently in the field, the engineer resolves technical issues in accordance with OEM specifications, industry regulations, and company quality requirements. The role also represents Block Imaging professionally at customer sites, communicates with customers and internal teams, documents service activities and processes, and provides training to end users. Driving and vehicle operation are essential functions. Frequent travel by vehicle, including transporting and delivering parts and equipment, is required. The role supports Block Imaging’s mission of “People Matter” and its values of Integrity, Honor, and Growth, while promoting a Together, Thoughtful, and Transparent approach. This is an hourly, non-exempt position with a stated base pay range of $80,000–$120,000. The position may be performed on-site or remotely, with frequent field work at customer locations.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks, manage deadlines, and handle multiple projects.
Mechanical aptitude and strong problem-solving, critical-thinking, initiative, and diagnostic skills.
Excellent verbal and written communication and relationship-building skills with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making in fast-paced or challenging situations.
High attention to detail and reliable follow-through, including accurate documentation, safe work practices, and quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry and management.
Frequent driving of 30% or more; must meet driver eligibility requirements and be at least 21 years old.
Ability to stand, walk, and move through varied work environments for extended periods; frequently bend, stoop, kneel, and reach.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with facility staff and document service activities accurately and efficiently.
Ability to wear required personal protective equipment and comply with hospital health and safety requirements.
Ability to safely operate and enter and exit vehicles, drive for extended periods, and work in varied environmental conditions, with potential exposure to machinery, noise, and hazardous materials.
Bachelor’s degree in engineering or equivalent experience.

Nice To Haves

3–7 years of experience in medical imaging engineering or equivalent.
GE and/or Siemens X-ray field service experience.
Siemens Ultrasound field service experience.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Continually expand technical knowledge and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
Document new processes and provide training to end users.
Run tests or diagnostics to ensure updates, calibrations, and repairs are completed properly.
Drive and operate vehicles as an essential function of the role, including transporting and delivering parts and equipment.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance options.
Flexible Spending Accounts and Health Savings Accounts.
Full-time team members accrue 19 days of paid time off per year, beginning on their first day.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company matching contribution of up to 6%, plus financial planning tools and training.
Team Member Perks Program with discounts and special deals.
Tuition assistance reimbursing 50% of eligible costs, up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus for referrals who are hired and successfully complete their introductory period.
Paid parental leave following a qualified FMLA-approved leave.
Supportive, connected workplace culture.