Field Service Engineer

Exyte GmbH•Nampa, ID

16d

About The Position

The Field Service Engineer installs, commissions, qualifies, troubleshoots, and provides technical support for chemical and gas delivery equipment at customer sites. The role involves frequent domestic and international travel to support customers and ensure equipment performance, reliability, and operational excellence. Working closely with customers and Exentec’s Engineering, Sales, and Technology teams, the engineer provides technical solutions, resolves equipment issues, and shares field knowledge to support product and process improvements. The engineer performs on-site repair and maintenance, installation and relocation start-up services, diagnostics, and component-level troubleshooting for complex chemical and gas delivery systems. The role also includes supporting field modifications and updates, maintaining records and reports, creating customer response action plans, and representing Exentec as a subject matter expert. The engineer discusses customer opportunities and challenges, provides technical instruction and mentoring to junior engineers, and performs other duties as assigned.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field.
At least 5 years of experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a clean room while wearing personal protective safety equipment or a cleanroom suit, if required.
Ability to frequently bend, reach, walk, sit, twist, squat, kneel, climb, and stand to perform tasks for extended periods.
Ability to travel frequently domestically and internationally based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Responsibilities

Provide on-site repair and maintenance services for Exentec chemical and gas delivery systems.
Perform installation, relocation, and start-up services at customer sites.
Troubleshoot equipment, perform diagnostics, isolate issues to the component level, and take corrective actions to minimize downtime and interruptions.
Keep current on semiconductor market developments, leading-edge technologies, and Exentec products through learning, training, and certification.
Assist with complex field modifications and updates, and maintain records and reports to coordinate activities between Exentec and customers.
Represent Exentec as a subject matter expert and deliver exceptional customer satisfaction.
Troubleshoot customer issues and create response action plans to support customer needs.
Discuss opportunities and challenges transparently with customers to build trust.
Provide technical instruction and mentoring to more junior engineers.
Perform other duties as assigned.